Weekly Ticket Summary 28th March 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 14/02/2022 | EA |
369133 | 31/01/2022 | NSPC | Answered | 22/02/2022 | NSPC |
377582 | 01/02/2022 | LARA - NSPC Area Titles | Answered | 21/02/2022 | NSPC |
623597 | 31/01/2022 | Home page of EA | Acknowledged | 07/02/2022 | EA |
556262 | 18/02/2022 | Faculties/ vacancies not finished on NSPC home page | Answered | 11/03/2022 | NSPC |
255964 | 16/02/2022 | Dilemma website amendments required | Answered | 21/02/2022 | Dilemma |
754794 | 25/02/2022 | Following update, site search does not work | Answered | 11/03/2022 | Dilemma |
392034 | 28/02/2022 | Course plan difference | Open | 28/02/2022 | NSPC |
986622 | 23/02/2022 | unable to change home page | Answered | 18/03/2022 | EA |
455822 | 04/03/2022 | parameters for courses images | Answered | 10/03/2022 | NSPC |
624788 | 18/03/2022 | question re Surveys | Resolved | 21/03/2022 | NSPC |
478590 | 21/03/2022 | Word limits on form questions | Resolved | 21/03/2022 | NSPC |
744628 | 18/03/2022 | Raised this ticket two weeks ago | Open | 22/03/2022 | EA |
533425 | 25/03/2022 | Reporting a Bug | Answered | 25/03/2022 | NSPC |
883376 | 25/03/2022 | PHP warning in the logs | In Progress | 25/03/2022 | TTS |
056635 | 25/03/2022 | Error messages through yesterday suggest unauthorised access attempt, investigate | Open | 25/03/2022 | TTS |
661832 | 22/03/2022 | Password reset link expired | Resolved | 22/03/2022 |
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Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 21st March 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
605364 | 07/03/2022 | addresses disappeared in new user records I created yesterday | Auto Closed | 26/03/2022 | NSPC |
358588 | 18/03/2022 | websites.nspc.org.uk | Auto Closed | 26/03/2022 | NSPC |
950640 | 17/03/2022 | Sarah and Carolyn say editing a new client in LARA throws an error that the name/id is in use | Auto Closed | 25/03/2022 | NSPC |
872115 | 16/03/2022 | update to Patricia's class tomorrow | Auto Closed | 24/03/2022 | TTS |
645970 | 16/03/2022 | Students can't see course plans on NSPC | Auto Closed | 24/03/2022 | NSPC |
961886 | 11/03/2022 | Email addresses | Auto Closed | 23/03/2022 | NSPC |
574230 | 11/03/2022 | unable to send email from LARA | Auto Closed | 23/03/2022 | NSPC |
127159 | 10/03/2022 | websites.nspc.org.uk | Auto Closed | 22/03/2022 | NSPC |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.
Weekly Ticket Summary 21st March 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 14/02/2022 | EA |
369133 | 31/01/2022 | NSPC | Answered | 22/02/2022 | NSPC |
377582 | 01/02/2022 | LARA - NSPC Area Titles | Answered | 21/02/2022 | NSPC |
623597 | 31/01/2022 | Home page of EA | Acknowledged | 07/02/2022 | EA |
556262 | 18/02/2022 | Faculties/ vacancies not finished on NSPC home page | Answered | 11/03/2022 | NSPC |
255964 | 16/02/2022 | Dilemma website amendments required | Answered | 21/02/2022 | Dilemma |
754794 | 25/02/2022 | Following update, site search does not work | Answered | 11/03/2022 | Dilemma |
392034 | 28/02/2022 | Course plan difference | Open | 28/02/2022 | NSPC |
986622 | 23/02/2022 | unable to change home page | Answered | 18/03/2022 | EA |
455822 | 04/03/2022 | parameters for courses images | Answered | 10/03/2022 | NSPC |
624788 | 18/03/2022 | question re Surveys | Resolved | 21/03/2022 | NSPC |
478590 | 21/03/2022 | Word limits on form questions | Resolved | 21/03/2022 | NSPC |
605364 | 07/03/2022 | addresses disappeared in new user records I created yesterday | Resolved | 18/03/2022 | NSPC |
358588 | 18/03/2022 | websites.nspc.org.uk | Resolved | 21/03/2022 | NSPC |
744628 | 18/03/2022 | Raised this ticket two weeks ago | Open | 21/03/2022 | EA |
950640 | 17/03/2022 | Sarah and Carolyn say editing a new client in LARA throws an error that the name/id is in use | Resolved | 17/03/2022 | NSPC |
872115 | 16/03/2022 | update to Patricia's class tomorrow | Resolved | 17/03/2022 | TTS |
645970 | 16/03/2022 | Students can't see course plans on NSPC | Resolved | 16/03/2022 | NSPC |
961886 | 11/03/2022 | Email adresses | Resolved | 15/03/2022 | NSPC |
574230 | 11/03/2022 | unable to send email from LARA | Resolved | 17/03/2022 | NSPC |
127159 | 10/03/2022 | websites.nspc.org.uk | Resolved | 14/03/2022 | NSPC |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 7th March 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
172218 | 04/02/2022 | Lara - Placement user links | Auto Closed | 11/03/2022 | NSPC |
764865 | 07/02/2022 | Adding stripe pay rather than world pay to application form | Auto Closed | 12/03/2022 | NSPC |
786127 | 07/02/2022 | course directory on NSPC | Auto Closed | 12/03/2022 | NSPC |
500563 | 25/02/2022 | Society of psychotherapy/ Existential academy | Auto Closed | 08/03/2022 | NSPC |
189855 | 23/02/2022 | Respondent survey link taking students to completed survey page so no option to ... | Auto Closed | 09/03/2022 | NSPC |
861846 | 28/02/2022 | Update to classes has only propagated to some of them | Auto Closed | 09/03/2022 | TTS |
095567 | 04/03/2022 | Lara- Missing faculty application Darren de Wal | Auto Closed | 15/03/2022 | NSPC |
632562 | 04/03/2022 | The therapy space cannot make alternative host | Auto Closed | 12/03/2022 | NSPC |
985895 | 04/03/2022 | thesis repository | Auto Closed | 12/03/2022 | NSPC |
806661
| 03/03/2022 | Carolyn is having problems booking a session | Auto Closed | 11/03/2022 | TTS |
132842 | 02/03/2022 | Update sessions for Dilemma | Auto Closed | 11/03/2022 | TTS |
004277 | 01/03/2022 | Duplicated meeting in TTS | Resolved | 09/03/2022 | TTS |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.
Weekly Ticket Summary 7th March 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 01/03/2022 | EA |
369133 | 31/01/2022 | NSPC | Answered | 07/03/2022 | NSPC |
377582 | 01/02/2022 | LARA - NSPC Area Titles | Answered | 07/03/2022 | NSPC |
172218 | 04/02/2022 | Lara - Placement user links | Answered | 07/03/2022 | NSPC |
623597 | 31/01/2022 | Home page of EA | Acknowledged | 07/02/2022 | EA |
556262 | 18/02/2022 | Faculties/ vacancies not finished on NSPC home page | Customer-Reply | 01/03/2022 | NSPC |
255964 | 16/02/2022 | Dilemma website amendments required | Answered | 21/02/2022 | Dilemma |
764865 | 07/02/2022 | Adding stripe pay rather than world pay to application form | Resolved | 04/03/2022 | NSPC |
786127 | 07/02/2022 | course directory on NSPC | Open | 08/02/2022 | NSPC |
754794 | 25/02/2022 | Following update, site search does not work | Answered | 28/02/2022 | Dilemma |
500563 | 25/02/2022 | Society of psychotherapy/ Existential academy | Resolved | 28/02/2022 | NSPC |
392034 | 28/02/2022 | Course plan difference | Open | 28/02/2022 | NSPC |
189855 | 23/02/2022 | Respondent survey link taking students to completed survey page so no option to ... | Resolved | 01/03/2022 | NSPC |
986622 | 23/02/2022 | unable to change home page | Answered | 23/02/2022 | EA |
861846 | 28/02/2022 | Update to classes has only propagated to some of them | Resolved | 01/03/2022 | TTS |
095567 | 04/03/2022 | Lara- Missing faculty application Darren de Wal | Resolved | 07/03/2022 | NSPC |
632562 | 04/03/2022 | The therapy space cannot make alternative host | Resolved | 04/03/2022 | NSPC |
455822 | 04/03/2022 | parameters for courses images | Answered | 04/03/2022 | NSPC |
985895 | 04/03/2022 | thesis repository | Resolved | 04/03/2022 | NSPC |
806661
| 03/03/2022 | Carolyn is having problems booking a session | Resolved | 03/03/2022 | TTS |
132842 | 02/03/2022 | Update sessions for Dilemma | Resolved | 03/03/2022 | TTS |
004277 | 01/03/2022 | Duplicated meeting in TTS | Resolved | 01/03/2022 | TTS |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 28th February 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
966499 | 16/02/2022 | Lara: for Rich | Auto Closed | 05/03/2022 | NSPC |
620874 | 21/02/2022 | Lara | Auto Closed | 01/03/2022 | NSPC |
108609 | 25/02/2022 | LARA/NSPC Etc. Anybody with a Ukraniain current address? | Auto Closed | 05/03/2022 | NSPC |
675572 | 25/02/2022 | Carolyn McBain user record | Auto Closed | 01/03/2022 | NSPC |
849805 | 24/02/2022 | Moodle Error | Auto Closed | 05/03/2022 | NSPC |
343846 | 25/02/2022 | User had not received verification email yet | Auto Closed | 05/03/2022 | TTS |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.