Weekly Ticket Summary 22nd November 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

28/04/2021

Dilemma emails

On Hold

Last response

11/11/2021

DC

806818

22/10/2021

Wordpress server updates

Resolved

18/11/2021

NSPC

877601

12/11/2021

Simon's class started but some users still could not get in

In Progress

Last Response 19/11/2021

TTS

652525

15/11/2021

moodle problem - user cannot see all of the courses she should have

Resolved

17/11/2021

NSPC

388270

16/11/2021

Moodle Error Code 3 for Neil Todd

Resolved

17/11/2021

NSPC

809025

15/11/2021

Neil Todd is not able to successfully reset his NSPC site password

Resolved

15/11/2021

NSPC

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 15th November 2021

Ticket

Date

Subject

Notes

Date Closed

Company

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Auto Closed

16/11/2021

NSPC

941883

29/10/2021

Simon Wharne - providing access to Lara

Auto Closed

16/11/2021

NSPC

155405

06/11/2021

Yagmur does not have the class links for Psychoanalytic theory

Auto Closed

16/11/2021

TTS

122365

05/11/2021

Skills and Assessment class is not showing as running

Auto Closed

17/11/2021

TTS

420688

10/11/2021

Set up additional class at the end of the set

Auto Closed

18/11/2021

TTS

172679

10/11/2021

Support request via Tawk.to

Auto Closed

18/11/2021

TTS

130453

10/11/2021

Users profile image is the wrong orientation ( from Tawk.to )

Auto Closed

18/11/2021

TTS

153882

10/11/2021

Support request from Aviva Barnett

Auto Closed

18/11/2021

TTS

107529

12/11/2021

set up therapy sessions as requested for Jo and Amy

Auto Closed

20/11/2021

DC

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

Weekly Ticket Summary 15th November 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

28/04/2021

Dilemma emails

On Hold

Last response

10/09/2021

DC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Resolved

Last response

13/10/2021

NSPC

941883

29/10/2021

Simon Wharne - providing access to Lara

Resolved

Last Response 08/11/2021

NSPC

806818

22/10/2021

Wordpress server updates

On Hold

Last Response 11/11/2021

NSPC

155405

06/11/2021

Yagmur does not have the class links for Psychoanalytic theory

Resolved

Last Response 08/11/2021

TTS

122365

05/11/2021

Skills and Assessment class is not showing as running

Resolved

Last response 09/11/2021

TTS

420688

10/11/2021

Set up additional class at the end of the set

Resolved

Last Response 10/11/2021

TTS

172679

10/11/2021

Support request via Tawk.to

Resolved

Last Response 10/11/2021

TTS

130453

10/11/2021

Users profile image is the wrong orientation ( from Tawk.to )

Resolved

10/11/2021

TTS

153882

10/11/2021

Support request from Aviva Barnett

Resolved

11/11/2021

TTS

877601

12/11/2021

Simon's class started but some users still could not get in

In Progress

Last Response 12/11/2021

TTS

107529

12/11/2021

set up therapy sessions as requested for Jo and Amy

Resolved

Last Response 12/11/2021

DC

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 8th November 2021

Ticket

Date

Subject

Notes

Date Closed

Company

658192

05/11/2021

Adding users in Lara

Auto Closed

12/11/2021

NSPC

893795

02/11/2021

user missing session links for Zoom

Auto Closed

10/11/2021

TTS

698250

02/11/2021

Neil requires a couple of Zoom sessions

Auto Closed

10/11/2021

TTS

510334

02/11/2021

security notice received from Zoom

Auto Closed

10/11/2021

TTS

347295

03/11/2021

Zoom passcode requirements have changed

Auto Closed

11/11/2021

TTS

140769

02/11/2021

Set up a recurring low cost clinic session for Digby every Sat 9am up to Christmas

Auto Closed

12/11/2021

TTS

113343

04/11/2021

Update forwarding address

Auto Closed

13/11/2021

EA

185176

02/11/2021

LARA Invoicing

Auto Closed

11/11/2021

NSPC

432634

29/10/2021

Uploading CVs for staff

Auto Closed

12/11/2021

NSPC

822873

29/10/2021

MyNSPC

Auto Closed

12/11/2021

NSPC

747313

01/11/2021

Sessions and users mixed up

Auto Closed

11/11/2021

TTS

789179

13/10/2021

Please enable recording for this afternoon's classes

Auto Closed

10/11/2021

TTS

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

Weekly Ticket Summary 8th November 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

28/04/2021

Dilemma emails

Open

Last response

10/09/2021

DC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Answered

Last response

13/10/2021

NSPC

789179

13/10/2021

Please enable recording for this afternoon's classes

Resolved

Last response

02/11/2021

TTS

941883

29/10/2021

Simon Wharne - providing access to Lara

Answered

01/11/2021

NSPC

747313

01/11/2021

Sessions and users mixed up

Resolved

03/11/2021

TTS

822873

29/10/2021

MyNSPC

Resolved

04/11/2021

NSPC

432634

29/10/2021

Uploading CVs for staff

Resolved

04/11/2021

NSPC

806818

22/10/2021

Wordpress server updates

Answered

01/11/2021

NSPC

658192

05/11/2021

Adding users in Lara

Answered

05/11/2021

NSPC

185176

02/11/2021

LARA Invoicing

Answered

03/11/2021

NSPC

155405

06/11/2021

Yagmur does not have the class links for Psychoanalytic theory

Answered

06/11/2021

TTS

122365

05/11/2021

Skills and Assessment class is not showing as running

Answered

05/11/2021

TTS

113343

04/11/2021

Update forwarding address

Resolved

05/11/2021

EA

140769

02/11/2021

Set up a recurring low cost clinic session for Digby every Sat 9am up to Christmas

Resolved

04/11/2021

TTS

347295

03/11/2021

Zoom passcode requirements have changed

Resolved

04/11/2021

TTS

510334

02/11/2021

security notice received from Zoom

Resolved

02/11/2021

TTS

698250

02/11/2021

Neil requires a couple of Zoom sessions

Resolved

02/11/2021

TTS

893795

02/11/2021

user missing session links for Zoom

Resolved

02/11/2021

TTS

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 1st November 2021

Ticket

Date

Subject

Notes

Date Closed

Company

834327

27/10/2021

RFC - Site access and permissions

Auto Closed

04/11/2021

NSPC

381737

26/10/2021

Missing Application

Auto Closed

03/11/2021

NSPC

711769

21/10/2021

NSPC Admin side button issue

Auto Closed

05/11/2021

NSPC

524182

21/10/2021

Error Code 0 - class 'form_button' not found

Auto Closed

05/11/2021

TTS

244687

21/10/2021

NSPC – Broken Link on Page

Auto Closed

05/11/2021

NSPC

620585

27/10//2021

Question about site access

Auto Closed

04/11/2021

NSPC

381737

26/10/2021

Missing Application

Auto Closed

03/11/2021

NSPC

936175

29/10/2021

NSPC Payment of application fee

Closed

04/11/2021

NSPC

466149

27/10/2021

Research interest display

Auto Closed

05/11/2021

NSPC

 

 

 

 

 

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

Weekly Ticket Summary 1st November 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

834327

27/10/2021

RFC - Site access and permissions

Resolved

01/11/2021

NSPC

476008

28/04/2021

Dilemma emails

Open

Last response

10/09/2021

DC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Answered

Last response

13/10/2021

NSPC

789179

13/10/2021

Please enable recording for this afternoon's classes

Answered

Last response

13/10/2021

TTS

381737

26/10/2021

Missing Application

Resolved

26/10/2021

NSPC

711769

21/10/2021

NSPC Admin side button issue

Resolved

28/10/2021

NSPC

524182

21/10/2021

Error Code 0 - class 'form_button' not found

Answered

21/10/2021

TTS

244687

21/10/2021

NSPC – Broken Link on Page

Resolved

28/10/2021

NSPC

941883

29/10/2021

Simon Wharne - providing access to Lara

Answered

01/11/2021

NSPC

620585

27/10//2021

Question about site access

Resolved

01/11/2021

NSPC

381737

26/10/2021

Missing Application

Resolved

26/10/2021

NSPC

747313

01/11/2021

Sessions and users mixed up

Answered

01/11/2021

TTS

822873

29/10/2021

MyNSPC

Answered

29/10/2021

NSPC

936175

29/10/2021

NSPC Payment of application fee

Answered

29/10/2021

NSPC

432634

29/10/2021

Uploading CVs for staff

Open

 

NSPC

466149

27/10/2021

Research interest display

Resolved

28/10/2021

NSPC

806818

 

Wordpress server updates

Answered

01/11/2021

NSPC

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 26th October 2021

Ticket

Date

Subject

Notes

Date Closed

Company

863639

29/09/2021

research supervisor profiles Lara/ NSPC

Auto Closed

29/10/2021

NSPC

703416

15/10/2021

Lara new mini project

Auto Closed

28/10/2021

NSPC

595739

19/10/2021

Lara/NSPC CV Handling

Resolved

 

21/10/2021

NSPC

748788

20/10/2021

Unable to access LARA and NSPC websites

Auto Closed

28/10/2021

NSPC

444078

20/10/2021

Staff roles in LARA

Auto Closed

28/10/2021

NSPC

714033

21/10/2021

Lara respondent surveys

Auto Closed

29/10/2021

NSPC

816214

20/10/2021

NSPC – Disappearing actions links

Auto Closed

28/10/2021

NSPC

223222

20/10/2021

NSPC User Groups and Permissions

Auto Closed

29/10/2021

NSPC

751544

20/10/2021

documentation.nspc [MERGED] Change in permissions?

Auto Closed

28/10/2021

NSPC

242011

22/10/2021

supply recording of session to Sasha

Auto Closed

30/10/2021

TTS

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

Weekly Ticket Summary 26th October 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

863639

29/09/2021

research supervisor profiles Lara/ NSPC

Answered

Last response

19/10/2021

NSPC

476008

28/04/2021

Dilemma emails

Open

Last response

10/09/2021

DC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Answered

Last response

13/10/2021

NSPC

703416

15/10/2021

Lara new mini project

Resolved

Project 1653

Last response

20/10/2021

NSPC

789179

13/10/2021

Please enable recording for this afternoon's classes

Answered

Last response

13/10/2021

TTS

595739

19/10/2021

Lara/NSPC CV Handling

Resolved

 

21/10/2021

NSPC

748788

20/10/2021

Unable to access LARA and NSPC websites

Resolved

20/10/2021

NSPC

444078

20/10/2021

Staff roles in LARA

Resolved

20/10/2021

NSPC

714033

21/10/2021

Lara respondent surveys

Answered

21/10/2021

NSPC

381737

26/10/2021

Missing Application

Open

 

NSPC

711769

21/10/2021

NSPC Admin side button issue

Open

 

NSPC

816214

20/10/2021

NSPC – Disappearing actions links

Resolved

20/10/2021

NSPC

223222

20/10/2021

NSPC User Groups and Permissions

Answered

20/10/2021

NSPC

751544

20/10/2021

documentation.nspc [MERGED] Change in permissions?

Resolved

20/10/2021

NSPC

524182

21/10/2021

Error Code 0 - class 'form_button' not found

Answered

21/10/2021

TTS

244687

21/10/2021

NSPC – Broken Link on Page

Open

21/10/2021

NSPC

242011

22/10/2021

supply recording of session to Sasha

Resolved

22/10/2021

TTS

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 18th October 2021

Ticket

Date

Subject

Notes

Date Closed

Company

797648

08/10/2021

Error when adding a short course

Auto Closed

19/10/2021

EA

406284

13/09/2021

Jo is unable to upload videos to Moodle

Auto Closed

20/10/2021

NSPC

388342

18/10/2021

Mail Shot from email system in LARA

Auto Closed

21/10/2021

NSPC

495277

14/10/2021

Course Plan Error

Auto Closed

22/10/2021

NSPC

571790

13/10/2021

Error code 0 on TTS ( from last week )

Auto Closed

21/10/2021

TTS

400121

13/10/2021

Ticket to log meeting

Auto Closed

21/10/2021

NSPC

943625

12/10/2021

Should be EA but menu unavailable

Auto Closed

26/10/2021

EA

799682

12/10/2021

Adding two classes

Auto Closed

20/10/2021

NSPC

406284

13/09/2021

Jo is unable to upload videos to moodle

Auto Closed

20/10/2021

NSPC

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

Weekly Ticket Summary 18th October 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

863639

29/09/2021

research supervisor profiles Lara/ NSPC

Answered

Last response

11/10/2021

NSPC

797648

08/10/2021

Error when adding a short course

Answered

Last response

11/10/2021

EA

476008

28/04/2021

Dilemma emails

Open

Last response

10/09/2021

DC

406284

13/09/2021

Jo is unable to upload videos to moodle

Resolved

Last response

13/10/2021

NSPC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Answered

Last response

13/10/2021

NSPC

388342

18/10/2021

Mail Shot from email system in LARA

Resolved

Last response

18/10/2021

NSPC

703416

15/10/2021

Lara new mini project

Answered

Project 1653

Last response

18/10/2021

NSPC

495277

14/10/2021

Course Plan Error

Resolved

Last response

14/10/2021

NSPC

789179

13/10/2021

Please enable recording for this afternoon's classes

Answered

Last response

13/10/2021

TTS

571790

13/10/2021

Error code 0 on TTS ( from last week )

Resolved

Last response

13/10/2021

TTS

400121

13/10/2021

Ticket to log meeting

Resolved

Last response

13/10/2021

NSPC

943625

12/10/2021

Should be EA but menu unavailable

Open

Last response

13/10/2021

EA

799682

12/10/2021

Adding two classes

Resolved

Last response

13/10/2021

NSPC

406284

13/09/2021

Jo is unable to upload videos to moodle

Resolved

Last response

13/10/2021

NSPC

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 11th October 2021

Ticket

Date

Subject

Notes

Date Closed

Company

795577

20/09/2021

Imported classes have added Saturdays as well as Thursdays

Auto Closed

17/10/2021

NSPC

650968

22/09/2021

Please check that user has been deleted

Auto Closed

16/10/2021

NSPC

605008

20/09/2021

Session set up but not showing in Lara

Auto Closed

14/10/2021

NSPC

551809

16/09/2021

PDF Previews not working

Auto Closed

15/10/2021

NSPC

732268

23/09/2021

Student showing in Module plan but not in Course plan

Closed

06/10/2021

NSPC

479070

04/10/2021

Course Planning Review

Auto Closed

12/10/2021

NSPC

271228

01/10/2021

Missing application

Auto Closed

09/10/2021

NSPC

 

 

 

 

 

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

Weekly Ticket Summary 11th October 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

863639

29/09/2021

research supervisor profiles Lara/ NSPC

Answered

Last response

30/09/2021

NSPC

797648

08/10/2021

Error when adding a short course

Answered

Last response

11/10/2021

EA

271228

01/10/2021

Missing application

Resolved

Last response

01/10/2021

NSPC

973880

01/10/2021

Victoria Garland having problems starting class

Open

Last response

01/10/2021

NSPC

479070

04/10/2021

Course Planning Review

Resolved

Last response

04/10/2021

NSPC

476008

28/04/2021

Dilemma emails

Open

Last response

10/09/2021

DC

732268

23/09/2021

Student showing in Module plan but not in Course plan

Resolved

Last response

27/09/2021

NSPC

406284

13/09/2021

Jo is unable to upload videos to moodle

Open

Last response

13/09/2021

NSPC

551809

16/09/2021

PDF Previews not working

Open

Last response

16/09/2021

NSPC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Answered

Last response

05/08/2021

NSPC

605008

20/09/2021

Session set up but not showing in Lara

Resolved

Last response

06/10/2021

NSPC

650968

22/09/2021

Please check that user has been deleted

Resolved

Last response

08/10/2021

NSPC

795577

20/09/2021

Imported classes have added Saturdays as well as Thursdays

Resolved

Last response

20/09/2021

NSPC

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 4th October 2021

 

Ticket

Date

Subject

Notes

Date Closed

Company

536870

29/09/2021

Holly Kerr has got the links for the wrong classs

Closed

06/10/2021

NSPC

184488

29/09/2021

Error Code 3 for student

Auto Closed

07/10/2021

NSPC

741437

30/09/2021

Yağmur Yavuz is not able to see her classes in TTS

Closed

06/10/2021

NSPC

222566

01/10/2021

request for video recording of class

Closed

06/10/2021

TTS

573191

01/10/2021

Neil Todd reports he cannot get to nspc website

Closed

06/10/2021

NSPC

455374

01/10/2021

User unable to access NSPC website

Closed

06/10/2021

NSPC

993499

15/09/2021

User cannot log in to Moodle, Error code 3

Auto Closed

07/10/2021

NSPC

619683

21/09/2021

Searchable storage of dissertations

Auto Closed

05/10/2021

NSPC

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

Weekly Ticket Summary 27th September 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

28/04/2021

Dilemma emails

Open

Last response

10/09/2021

DC

732268

23/09/2021

Student showing in Module plan but not in Course plan

Answered

Last response

27/09/2021

NSPC

406284

13/09/2021

Jo is unable to upload videos to moodle

Open

Last response

13/09/2021

NSPC

993499

15/09/2021

User cannot log in to Moodle, Error code 3

Answered

Last response

20/09/2021

NSPC

551809

16/09/2021

PDF Previews not working

Open

Last response

16/09/2021

NSPC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Answered

Last response

05/08/2021

NSPC

681672

16/09/2021

Rachael is unable to change a tutor in class set up in LARA

Resolved

Last response

16/09/2021

NSPC

331235

16/09/2021

Missing Faculty Applicant Sue Cowlin

Resolved

Last response

16/09/2021

NSPC

210411

20/09/2021

Session times

Resolved

Last response

20/09/2021

NSPC

605008

20/09/2021

Session set up but not showing in Lara

Open

Last response

20/09/2021

NSPC

619683

21/09/2021

Searchable storage of dissertations

Answered

Last response

27/09/2021

NSPC

999486

23/09/2021

Lara

Answered

Last response

24/09/2021

NSPC

650968

22/09/2021

Please check that user has been deleted

Answered

Last response

23/09/2021

NSPC

795577

20/09/2021

Imported classes have added Saturdays as well as Thursdays

Answered

Last response

20/09/2021

NSPC

576721

23/09/2021

NSPC

Resolved

Last response

23/09/2021

NSPC

Weekly Ticket Summary 20th September 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

28/04/2021

Dilemma emails

Open

Last response

10/09/2021

DC

406284

13/09/2021

Jo is unable to upload videos to moodle

Open

Last response

13/09/2021

NSPC

993499

15/09/2021

User cannot log in to Moodle, Error code 3

Open

Last response

16/09/2021

NSPC

551809

16/09/2021

PDF Previews not working

Open

Last response

16/09/2021

NSPC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Answered

Last response

05/08/2021

NSPC

479884

10/09/2021

Profile pic not showing on NSPC faculty page for Simon Wharne

Resolved

Last response

16/09/2021

NSPC

819663

07/09/2021

My NSPC

Resolved

Last response

08/09/2021

NSPC

385371

08/09/2021

Job description from vacancies on website not downloading

Resolved

Last response

08/09/2021

NSPC

573742

06/09/2021

Joining up history comments and notes

Resolved

Last response

07/09/2021

NSPC

681672

16/09/2021

Rachael is unable to change a tutor in class set up in LARA

Answered

Last response

16/09/2021

NSPC

331235

16/09/2021

Missing Faculty Applicant Sue Cowlin

Answered

Last response

16/09/2021

NSPC

210411

20/09/2021

Session times

Answered

Last response

20/09/2021

NSPC

Weekly Ticket Summary 13th September 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

23/04/2021

Dilemma emails

Open

Last response

06/07/2021

DC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Answered

Last response

05/08/2021

NSPC

634121

31/08/2021

Penny brewer profile issues

Resolved

Last response

01/09/2021

NSPC

710820

04/09/2021

Multiple classes per module

Resolved

Last response

07/09/2021

NSPC

286115

04/09/2021

Lara to TT.S bridge

Resolved

Last response

07/09/2021

NSPC

479884

10/09/2021

Profile pic not showing on NSPC faculty page for Simon Wharne

Open

Last response

13/09/2021

NSPC

819663

07/09/2021

My NSPC

Answered

Last response

08/09/2021

NSPC

385371

08/09/2021

Job description from vacancies on website not downloading

Answered

Last response

08/09/2021

NSPC

573742

06/09/2021

Joining up history comments and notes

Answered

Last response

07/09/2021

NSPC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Answered

Last response

05/08/2021

NSPC

332020

07/09/2021

Respondent survey link not working

Resolved

Last response

10/09/2021

NSPC

540592

09/09/2021

LARA Form ‘Save for Later’ leads to a submit form?

Resolved

Last response

09/09/2021

NSPC

926824

08/09/2021

Lara back end

Resolved

Last response

09/09/2021

NSPC

817147

07/09/2021

Remove Gulnar Ali from faculty list of research supervisors on NSPC website

Resolved

Last response

07/09/2021

NSPC

156469

06/09/2021

Submission date for student uploaded reports

Resolved

Last response

06/09/2021

NSPC

 

 

 

 

 

 

 

 

 

 

 

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

 

Tickets Closed since 6th September 2021

 

Ticket

Date

Subject

Notes

Date Closed

Company

525235

31/08/2021

update IP for firewall

Auto Closed

08/09/2021

NSPC

542129

31/08/2021

Unable to access websites.nspc.org.uk

Auto Closed

08/09/2021

NSPC

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

Weekly Ticket Summary 6th September 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

23/04/2021

Dilemma emails

Answered

Last response

06/07/2021

DC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Answered

Last response

05/08/2021

NSPC

634121

31/08/2021

Penny brewer profile issues

Open

Last response

31/08/2021

NSPC

710820

04/09/2021

Multiple classes per module

Open

Last response

06/09/2021

NSPC

286115

04/09/2021

Lara to TT.S bridge

Open

Last response

06/09/2021

NSPC

542129

31/08/2021

Unable to access websites.nspc.org.uk

Resolved

Last response

31/08/2021

NSPC

525235

31/08/2021

update IP for firewall

Resolved

Last response

31/08/2021

NSPC

 

Weekly Ticket Summary 31st August 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

23/04/2021

Dilemma emails

Answered

Last response

06/07/2021

DC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Answered

Last response

05/08/2021

NSPC

634121

31/08/2021

Penny brewer profile issues

Open

Last response

31/08/2021

NSPC

309112

24/08/2021

Password not accepted

Resolved

Last response

24/08/2021

NSPC

295245

24/08/2021

Course plan error

Resolved

Last response

24/08/2021

NSPC

320786

26/08/2021

Course plan error

Resolved

Last response

26/08/2021

NSPC

 

Weekly Ticket Summary 23th August 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

23/04/2021

Dilemma emails

Answered

Last response

06/07/2021

DC

343959

10/08/2021

Report from Sarah re Surveys

Resolved

Last response

17/08/2021

NSPC

293056

10/08/2021

Report from Sarah re Surveys

Resolved

Last response

18/08/2021

NSPC

753177

06/08/2021

Survey expired error

Resolved

Last response

18/08/2021

NSPC

757237

06/08/2021

Survey sent with wrong tutor?

Open

Last response

19/08/2021

NSPC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Answered

Last response

05/08/2021

NSPC

285362

23/08/2021

Incorrect course plan information

Open

Last response

23/08/2021

NSPC

159888

23/08/2021

Adding to staff available for email receipt

Open

Last response

23/08/2021

NSPC

 

 

Weekly Ticket Summary 16th August 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

23/04/2021

Dilemma emails

Answered

Last response

06/07/2021

DC

343959

10/08/2021

Report from Sarah re Surveys

Open

Last response

10/08/2021

NSPC

293056

10/08/2021

Report from Sarah re Surveys

Answered

Last response

12/08/2021

NSPC

753177

06/08/2021

Survey expired error

Answered

Last response

06/08/2021

NSPC

757237

06/08/2021

Survey sent with wrong tutor?

Open

Last response

06/08/2021

NSPC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Answered

Last response

05/08/2021

NSPC

375386

07/07/2021

Xero invoices in user tab not readable

Resolved

Last response

07/07/2021

NSPC

 

Weekly Ticket Summary 2nd August 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

23/04/2021

Dilemma emails

Answered

Last response

06/07/2021

DC

704704

27/07/2021

Incorrect respondent survey sent [MERGED] 4180

Open

Last response

26/07/2021

NSPC

861918

29/07/2021

profile and log in problems

Open

Last response

29/07/2021

NSPC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Open

Last response

21/07/2021

NSPC

895592

01/07/2021

NSPC applications (continuing problem) Merged with 4168

Resolved

Last response

01/07/2021

NSPC

375386

07/07/2021

Xero invoices in user tab not readable

In Progress

Last response

08/07/2021

NSPC

855576

09/07/2021

Can’t download Zoom recordings of FETE conference

Answered

Last response

19/07/2021

NSPC

948158

27/07/2021

Faculty Applicant not updating to acceptable

Resolved

Last response

27/07/2021

NSPC

704704

26/07/2021

Incorrect respondent survey sent [MERGED]

Open

Last response

26/07/2021

NSPC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Open

Last response

21/07/2021

NSPC

839294

26/07/2021

Differing report to modules

Resolved

Last response

26/07/2021

NSPC

616291

21/07/2021

Investigate Moodle app

Answered

Last response

21/07/2021

NSPC

572910

16/07/2021

Course Plans

Resolved

Last response

16/07/2021

NSPC

523031

30/07/2021

Link to collateral item in Lara not live/working

Resolved

Last response

30/07/2021

NSPC

225168

29/07/2021

History comment field does not save notes in lara, user records

Resolved

Last response

29/07/2021

NSPC

905426

29/07/2021

Release of course plans

Resolved

Last response

29/07/2021

NSPC

244669

28/07/2021

NSPC Annual Course Plans throwing 404 error

Resolved

Last response

28/07/2021

NSPC

948158

27/07/2021

Faculty applicant not updating to acceptable

Resolved

Last response

27/07/2021

NSPC

839294

26/07/2021

Differing report to modules

Resolved

Last response

27/07/2021

NSPC

Ticket

Date

Subject

Status

Notes

Company

476008

23/04/2021

Dilemma emails

Answered

Last response

06/07/2021

DC

343959

10/08/2021

Report from Sarah re Surveys

Open

Last response

10/08/2021

NSPC

293056

10/08/2021

Report from Sarah re Surveys

Answered

Last response

12/08/2021

NSPC

753177

06/08/2021

Survey expired error

Answered

Last response

06/08/2021

NSPC

757237

06/08/2021

Survey sent with wrong tutor?

Open

Last response

06/08/2021

NSPC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Answered

Last response

05/08/2021

NSPC

375386

07/07/2021

Xero invoices in user tab not readable

Resolved

Last response

07/07/2021

NSPC

 

Weekly Ticket Summary 2nd August 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

23/04/2021

Dilemma emails

Answered

Last response

06/07/2021

DC

704704

27/07/2021

Incorrect respondent survey sent [MERGED] 4180

Open

Last response

26/07/2021

NSPC

861918

29/07/2021

profile and log in problems

Open

Last response

29/07/2021

NSPC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Open

Last response

21/07/2021

NSPC

895592

01/07/2021

NSPC applications (continuing problem) Merged with 4168

Resolved

Last response

01/07/2021

NSPC

375386

07/07/2021

Xero invoices in user tab not readable

In Progress

Last response

08/07/2021

NSPC

855576

09/07/2021

Can’t download Zoom recordings of FETE conference

Answered

Last response

19/07/2021

NSPC

948158

27/07/2021

Faculty Applicant not updating to acceptable

Resolved

Last response

27/07/2021

NSPC

704704

26/07/2021

Incorrect respondent survey sent [MERGED]

Open

Last response

26/07/2021

NSPC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Open

Last response

21/07/2021

NSPC

839294

26/07/2021

Differing report to modules

Resolved

Last response

26/07/2021

NSPC

616291

21/07/2021

Investigate Moodle app

Answered

Last response

21/07/2021

NSPC

572910

16/07/2021

Course Plans

Resolved

Last response

16/07/2021

NSPC

523031

30/07/2021

Link to collateral item in Lara not live/working

Resolved

Last response

30/07/2021

NSPC

225168

29/07/2021

History comment field does not save notes in lara, user records

Resolved

Last response

29/07/2021

NSPC

905426

29/07/2021

Release of course plans

Resolved

Last response

29/07/2021

NSPC

244669

28/07/2021

NSPC Annual Course Plans throwing 404 error

Resolved

Last response

28/07/2021

NSPC

948158

27/07/2021

Faculty applicant not updating to acceptable

Resolved

Last response

27/07/2021

NSPC

839294

26/07/2021

Differing report to modules

Resolved

Last response

27/07/2021

NSPC

 

 

 

 

 

 

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 26th July 2021

 

Ticket

Date

Subject

Notes

Date Closed

Company

791107

01/07/2021

Accounts page [MERGED]

Auto Closed

23/07/2021

EA

768576

30/06/2021

Summer Invoicing queries

Auto Closed

23/07/2021

NSPC

134389

16/07/2021

Application not coming through in Lara-Faculty Applicant area and fields not adding

Auto Closed

24/07/2021

NSPC

536299

16/07/2021

Removing Chris Fullwood for faculty page of NSPC

Auto Closed

27/07/2021

NSPC

731779

19/07/2021

Respondent surveys in Lara

Auto Closed

30/07/2021

NSPC

656785

20/07/2021

Unable to remove students from class

Auto Closed

28/07/2021

NSPC

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further 852

Weekly Ticket Summary 27th July 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

23/04/2021

Dilemma emails

Answered

Last response

06/07/2021

DC

791107

01/07/2021

Accounts page [MERGED]

Resolved

Last response

15/07/2021

EA

895592

01/07/2021

NSPC applications (continuing problem)

Open

Last response

01/07/2021

NSPC

768576

30/06/2021

Summer Invoicing queries

Resolved

Last response

30/06/2021

NSPC

375386

07/07/2021

Xero invoices in user tab not readable

In Progress

Last response

08/07/2021

NSPC

855576

09/07/2021

Can’t download Zoom recordings of FETE conference

Answered

Last response

19/07/2021

NSPC

134389

16/07/2021

Application not coming through in Lara-Faculty Applicant area and fields not adding

Resolved

Last response

16/07/2021

NSPC

536299

16/07/2021

Removing Chris Fullwood for faculty page of NSPC

Resolved

Last response

19/07/2021

NSPC

948158

27/07/2021

Faculty Applicant not updating to acceptable

Open

Last response

27/07/2021

NSPC

704704

26/07/2021

Incorrect respondent survey sent [MERGED]

Open

Last response

26/07/2021

NSPC

557641

21/07/2021

Users are not receiving Moodle Forum Post Email Digests

Open

Last response

21/07/2021

NSPC

839294

26/07/2021

Differing report to modules

Answered

Last response

26/07/2021

NSPC

616291

21/07/2021

Investigate Moodle app

In Progress

Last response

21/07/2021

NSPC

572910

16/07/2021

Course Plans

In Progress

Last response

16/07/2021

NSPC

375386

07/07/2021

Xero invoices in user tab not readable

In Progress

Last response

07/07/2021

NSPC

731779

19/07/2021

Respondent surveys in Lara

Resolved

Last response

22/07/2021

NSPC

656785

20/07/2021

Unable to remove students from class

Resolved

Last response

20/07/2021

NSPC

 

 

 

 

 

 

 

 

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 19th July 2021

 

Ticket

Date

Subject

Notes

Date Closed

Company

561197

01/07/2021

existentialtherapies.org

Auto Closed

16/07/2021

EA

496353

01/07/2021

Scheduling additional class for Alexandra

Closed

06/07/2021

TS

381541

01/07/2021

User can’t upload collateral item

Auto Closed

09/07/2021

NSPC

648592

30/06/2021

Missing Students?

Auto Closed

16/07/2021

NSPC

861919

30/06/2021

Course Planning Data Issue

Auto Closed

08/07/2021

NSPC

986311

30/06/2021

Duplication modules structure and start week

Auto Closed

08/07/2021

NSPC

610660

28/06/2021

Staff applications not coming through in Faculty applicant area of lara

Auto Closed

07/07/2021

NSPC

498129

09/07/2021

Can’t load the Wordpress server

Auto Closed

21/07/2021

NSPC

232364

09/07/2021

RFC – Add structure class type into Course Plan report

Auto Closed

22/07/2021

NSPC

761346

14/07/2021

Missing application

Auto Closed

23/07/2021

NSPC

118400

15/07/2021

File not uploading in My NSPC even though says file has successfully uploaded

Auto Closed

23/07/2021

NSPC

573436

19/07/2021

Unable to access websites.nspc.org.uk

Auto Closed

27/07/2021

NSPC

747304

19/07/2021

Issue reinstating a module

Auto Closed

27/07/2021

NSPC

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further 852

Weekly Ticket Summary 19th July 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

23/04/2021

Dilemma emails

Answered

Last response

06/07/2021

DC

791107

01/07/2021

Accounts page [MERGED]

Answered

Last response

15/07/2021

EA

561197

01/07/2021

existentialtherapies.org

Resolved

Last response

02/07/2021

EA

496353

01/07/2021

Scheduling additional class for Alexandra

Resolved

Last response

01/07/2021

TS

895592

01/07/2021

NSPC applications (continuing problem)

Open

Last response

01/07/2021

NSPC

381541

01/07/2021

User can’t upload collateral item

Resolved

Last response

01/07/2021

NSPC

648592

30/06/2021

Missing Students?

Resolved

Last response

30/06/2021

NSPC

861919

30/06/2021

Course Planning Data Issue

Resolved

Last response

30/06/2021

NSPC

986311

30/06/2021

Duplication modules structure and start week

Resolved

Last response

30/06/2021

NSPC

768576

30/06/2021

Summer Invoicing queries

Answered

Last response

30/06/2021

NSPC

610660

28/06/2021

Staff applications not coming through in Faculty applicant area of lara

Resolved

Last response

28/06/2021

NSPC

375386

07/07/2021

Xero invoices in user tab not readable

In Progress

Last response

08/07/2021

NSPC

855576

09/07/2021

Can’t download Zoom recordings of FETE conference

In Progress

Last response

19/07/2021

NSPC

572910

16/07/2021

Course Plans

In Progress

Last response

16/07/2021

NSPC

134389

16/07/2021

Application not coming through in Lara-Faculty Applicant area and fields not adding

Answered

Last response

16/07/2021

NSPC

536299

16/07/2021

Removing Chris Fullwood for faculty page of NSPC

Answered

Last response

19/07/2021

NSPC

498129

09/07/2021

Can’t load the Wordpress server

Resolved

Last response

13/07/2021

NSPC

232364

09/07/2021

RFC – Add structure class type into Course Plan report

Resolved

Last response

14/07/2021

NSPC

761346

14/07/2021

Missing application

Resolved

Last response

15/07/2021

NSPC

118400

15/07/2021

File not uploading in My NSPC even though says file has successfully uploaded

Resolved

Last response

15/07/2021

NSPC

573436

19/07/2021

Unable to access websites.nspc.org.uk

Resolved

Last response

19/07/2021

NSPC

747304

19/07/2021

Issue reinstating a module

Resolved

Last response

19/07

NSPC

 

 

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 5th July 2021

 

Ticket

Date

Subject

Notes

Date Closed

Company

691190

18/05/2021

Some meetings still prompt for password

Closed

06/07/2021

TS

577445

25/06/2021

LARA issue with transferring new applications

Auto Closed

03/07/2021

NSPC

115942

25/06/2021

Students can access course plans 2022 – 2023?

Auto Closed

03/07/2021

NSPC

100540

24/06/2021

Ginny is unable to upload course materials to Moodle for her class next month

Closed

06/07/2021

NSPC

613755

01/07/2021

Fetch details of attendees from report for FETE conference

Closed

06/07/2021

TS

326661

30/06/2021

Class Structure

Auto Closed

08/07/2021

NSPC

915166

30/06/2021

Update forwarding of existential therapies email

Closed

06/07/2021

EA

237045

30/06/2021

Summer Supervision in Course Plans

Auto Closed

08/07/2021

NSPC

425331

30/06/2021

Recording management

Closed

06/07/2021

TS

348296

01/07/2021

existentialtherapies.org

Closed

06/07/2021

TS

527347

01/07/2021

Applications (seems to be a continuation of a previous problem)

Closed

12/07/2021

NSPC

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further 852

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

23/04/2021

Dilemma emails

On Hold

Last response

15/06/2021

DC

691190

18/05/2021

Some meetings still prompt for password

Open

Last response

17/06/2021

TS

316198

25/06/2021

Cannot find zoom meeting for 7pm tonight NSPC 25th Anniversary

Resolved

Last response

25/06/2021

NSPC

577445

25/06/2021

LARA issue with transferring new applications

Answered

Last response

25/06/2021

NSPC

115942

25/06/2021

Students can access course plans 2022 – 2023?

Answered

Last response

25/06/2021

NSPC

100540

24/06/2021

Ginny is unable to upload course materials to Moodle for her class next month

Open

Last response

25/06/2021

NSPC

612269

23/06/2021

Can’t delete class structures

Resolved

Last response

24/06/2021

NSPC

218871

23/06/2021

Conference Proceedings

Resolved

Last response

23/06/2021

EA

 

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

 

 

 

 

 

 

 

 

 

 

 

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

23/04/2021

Dilemma emails

On Hold

Last response

15/06/2021

DC

691190

18/05/2021

Some meetings still prompt for password

Open

Last response

17/06/2021

TS

316198

25/06/2021

Cannot find zoom meeting for 7pm tonight NSPC 25th Anniversary

Resolved

Last response

25/06/2021

NSPC

577445

25/06/2021

LARA issue with transferring new applications

Answered

Last response

25/06/2021

NSPC

115942

25/06/2021

Students can access course plans 2022 – 2023?

Answered

Last response

25/06/2021

NSPC

100540

24/06/2021

Ginny is unable to upload course materials to Moodle for her class next month

Open

Last response

25/06/2021

NSPC

612269

23/06/2021

Can’t delete class structures

Resolved

Last response

24/06/2021

NSPC

218871

23/06/2021

Conference Proceedings

Resolved

Last response

23/06/2021

EA

 

Weekly Ticket Summary 14th June 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

788149

04/06/2021

Course plan altered by changes to module structures

Resolved

Last response

07/06/2021

NSPC

476008

26/04/2021

Dilemma emails

In Progress

Last response

26/04/2021

DC

691190

18/05/2021

Some meetings still prompt for password

Answered

Last response

19/05/2021

TS

655831

13/04/2021

Lara? NSPC?

Answered

Last response

13/04/2021

NSPC

398169

10/06/2021

BCC to Notification Recipients flag not saving

In Progress

Last response

10/06/2021

NSPC

768935

08/06/2021

Changes to invoicing process

Acknowledged

Last response

08/06/2021

NSPC

Weekly Ticket Summary 10th May 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

969640

21/04/2021

Update FIXED IP

Resolved

Last response

26/04/2021

NSPC

275200

30/04/2021

user not showing in Faculty

Answered

Last response

30/04/2021

NSPC

844658

28/04/2021

Lara – Can’t enter negative values

Answered

Last response

30/04/2021

NSPC

974746

20/04/2021

Session comes up with password prompt

Answered

Last response

26/04/2021

TS

476008

26/04/2021

Dilemma emails

In Progress

Last response

26/04/2021

DC

462968

23/04/2021

Ask the therapist and FETE

Resolved

Last response

23/04/2021

NSPC

504473

16/04/2021

respondent surveys

In Progress

Last response

16/04/2021

NSPC

655831

13/04/2021

Lara? NSPC?

Answered

Last response

13/04/2021

NSPC

643563

07/04/2021

Susan Lacovou unable to log in

Resolved

Last response

21/04/2021

NSPC

702124

09/04/2021

Billing from Zoom is still incorrect

Answered

Last response

09/04/2021

TS

120534

07/04/2021

Student is not showing in Clinical Supervision Group

Resolved

Last response

O7/04/2021

NSPC

985116

01/04/2021

Lara collateral upload

Answered

Last response

01/04/2021

NSPC

807558

01/04/2021

Lara collateral for yearly updates of CV

Answered

Last response

06/04/2021

NSPC

349855

25/03/2021

User cannot log in

In Progress

Last response

06/04/2021

NSPC

136415

23/03/2021

Lara problem with collateral uploads

Answered

Last response

23/03/2021

NSPC

727669

25/03/2021

User unable to sign in to NSPC

Answered

Last response

08/04/2021

NSPC

930268

25/02/2021

NSPC – Archived survey reports not working

Open

Last response

25/02/2021

NSPC

536865

22/02/2021

NSPC calling Lara

Resolved

Last response

22/02/2021

NSPC

944467

15/02/2021

Soring default text as response on NSPC

In Progress

Last response

15/02/2021

NSPC

202595

09/02/2021

Faculty list on NSPC

Resolved

Last response

09/02/2021

NSPC

 

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

 

 

 

 

 

Tickets Closed since 4th May 2021

 

Ticket

Date

Subject

Notes

Date Closed

Company

256512

30/04/2021

Clinical Supervisor not appearing on Faculty Page in NSPC Website

Closed

06/05/2021

NSPC

636234

08/04/2021

Lara personal therapy collateral

Closed

06/05/2021

NSPC

242018

20/04/2021

RFC – Amend approval so it’s at file level, not module/term

Closed

05/05/2021

NSPC

564975

23/04/2021

FETE

Closed

06/05/2021

NSPC

423118

16/04/2021

Faculty list

Closed

07/05/2021

NSPC

223837

15/04/2021

Continuing problem with NSPC interface to collateral uploads

Closed

05/05/2021

NSPC

910362

13/04/2021

Unable to remove class student

Closed

06/05/2021

NSPC

750989

07/04/2021

Lara personal therapy collateral

Closed

05/05/2021

EA

466075

06/04/2021

For Simon:FETE

Closed

06/06/2021

EA

725750

01/04/2021

Lara approved therapist list

Closed

06/05/2021

NSPC

796279

22/03/2021

FETE call for papers: for Simon

Closed

06/05/2021

NSPC

303653

02/03/2021

Problems with shop

Closed

07/05/2021

EA

836834

19/02/2021

Fatal error in NSPC faculty search MERGED 112514

Closed

06/05/2021

NSPC

112514

20/11/2021

Faculty list [MERGED]

Closed

05/05/2021

NSPC

890380

22/01/2021

websites.nspc.org.uk

Closed

07/05/2021

NSPC

377081

20/01/2021

sub-domain of NSPC (Open Biblio)

Closed

06/05/2021

NSPC

461462

15/12/2020

NSPC uploads

Closed

05/05/2021

NSPC

284009

19/11/2020

EA - student applications [MERGED]

Closed

06/05/2021

EA

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further 852

Weekly Ticket Summary 4th May 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

969640

21/04/2021

Update FIXED IP

Answered

Last response

26/04/2021

NSPC

275200

30/04/2021

user not showing in Faculty

Open

Last response

04/05/2021

NSPC

844658

28/04/2021

Lara – Can’t enter negative values

Answered

Last response

30/04/2021

NSPC

256512

30/04/2021

Clinical Supervisor not appearing on Faculty Page in NSPC Website

Open

Last response

04/05/2021

NSPC

636234

08/04/2021

Lara personal therapy collateral

Answered

Last response

16/04/2021

NSPC

242018

20/04/2021

RFC – Amend approval so it’s at file level, not module/term

Resolved

Last response

20/04/2021

NSPC

564975

23/04/2021

FETE

Open

Last response

23/04/2021

NSPC

974746

20/04/2021

Session comes up with password prompt

Answered

Last response

26/04/2021

TS

476008

26/04/2021

Dilemma emails

In Progress

Last response

26/04/2021

DC

462968

23/04/2021

Ask the therapist and FETE

Open

Last response

23/04/2021

NSPC

423118

16/04/2021

Faculty list

Open

Last response

16/04/2021

NSPC

504473

16/04/2021

respondent surveys

Open

Last response

16/04/2021

NSPC

223837

15/04/2021

Continuing problem with NSPC interface to collateral uploads

Answered

Last response

15/04/2021

NSPC

655831

13/04/2021

Lara? NSPC?

Open

Last response

13/04/2021

NSPC

910362

13/04/2021

Unable to remove class student

Resolved

Last response

13/04/2021

NSPC

643563

07/04/2021

Susan Lacovou unable to log in

Open

Last response

21/04/2021

NSPC

750989

07/04/2021

Lara personal therapy collateral

Resolved

Last response

07/04/2021

EA

702124

09/04/2021

Billing from Zoom is still incorrect

Answered

Last response

09/04/2021

TS

466075

06/04/2021

For Simon:FETE

Answered

Last response

15/04/2021

EA

120534

07/04/2021

Student is not showing in Clinical Supervision Group

Open

Last response

O7/04/2021

NSPC

985116

01/04/2021

Lara collateral upload

Answered

Last response

01/04/2021

NSPC

725750

01/04/2021

Lara approved therapist list

Resolved

Last response

01/04/2021

NSPC

807558

01/04/2021

Lara collateral for yearly updates of CV

Answered

Last response

06/04/2021

NSPC

349855

25/03/2021

User cannot log in

In Progress

Last response

06/04/2021

NSPC

796279

22/03/2021

FETE call for papers: for Simon

Answered

Last response

23/03/2021

NSPC

136415

23/03/2021

Lara problem with collateral uploads

Answered

Last response

23/03/2021

NSPC

727669

25/03/2021

User unable to sign in to NSPC

Answered

Last response

08/04/2021

NSPC

303653

02/03/2021

Problems with shop

Answered

Last response

02/03/2021

EA

930268

25/02/2021

NSPC – Archived survey reports not working

Open

Last response

25/02/2021

NSPC

536865

22/02/2021

NSPC calling Lara

Open

Last response

22/02/2021

NSPC

836834

19/02/2021

Fatal error in NSPC faculty search MERGED 112514

Answered

Last response

19/02/2021

NSPC

944467

15/02/2021

Soring default text as response on NSPC

Open

Last response

15/02/2021

NSPC

202595

09/02/2021

Faculty list on NSPC

Open

Last response

09/02/2021

NSPC

112514

20/11/2021

Faculty list [MERGED]

Answered

Last response 01/02/2021

NSPC

890380

22/01/2021

websites.nspc.org.uk

Answered

Last response

01/02/2021

NSPC

377081

20/01/2021

sub-domain of NSPC (Open Biblio)

Customer Reply

Last response

20/01/2021

NSPC

461462

15/12/2020

NSPC uploads

Answered

Last response 20/01/2021

NSPC

284009

19/11/2020

EA - student applications [MERGED]

Answered

Last response

11/12/2020

EA

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

 

Tickets Closed since 26th April 2021

 

Ticket

Date

Subject

Notes

Date Closed

Company

541260

23/03/2021

Application fee invoices

Closed

28/04/2021

NSPC

259648

24/03/2021

Reviewed date removal

Closed

27/04/2021

NSPC

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further 852

Weekly Ticket Summary 26th April 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

636234

08/04/2021

Lara personal therapy collateral

Answered

Last response

08/04/2021

NSPC

242018

20/04/2021

RFC – Amend approval so it’s at file level, not module/term

Open

Last response

20/04/2021

NSPC

564975

23/04/2021

FETE

Open

Last response

23/04/2021

NSPC

974746

20/04/2021

Session comes up with password prompt

Answered

Last response

26/04/2021

TS

476008

26/04/2021

Dilemma emails

In Progress

Last response

26/04/2021

DC

462968

23/04/2021

Ask the therapist and FETE

Open

Last response

23/04/2021

NSPC

423118

16/04/2021

Faculty list

Open

Last response

16/04/2021

NSPC

504473

16/04/2021

Respondent surveys

Open

Last response

16/04/2021

NSPC

223837

15/04/2021

Continuing problem with NSPC interface to collateral uploads

Answered

Last response

15/04/2021

NSPC

655831

13/04/2021

Lara? NSPC?

Open

Last response

13/04/2021

NSPC

910362

13/04/2021

Unable to remove class student

Answered

Last response

13/04/2021

NSPC

643563

07/04/2021

Susan Lacovou unable to log in

Open

Last response

21/04/2021

NSPC

750989

07/04/2021

Lara personal therapy collateral

Answered

Last response

07/04/2021

EA

702124

09/04/2021

Billing from Zoom is still incorrect

Answered

Last response

09/04/2021

TS

466075

06/04/2021

For Simon:FETE

Answered

Last response

15/04/2021

EA

120534

07/04/2021

Student is not showing in Clinical Supervision Group

Open

Last response

O7/04/2021

NSPC

985116

01/04/2021

Lara collateral upload

Answered

Last response

01/04/2021

NSPC

725750

01/04/2021

Lara approved therapist list

Answered

Last response

01/04/2021

NSPC

807558

01/04/2021

Lara collateral for yearly updates of CV

Answered

Last response

06/04/2021

NSPC

349855

25/03/2021

User cannot log in

In Progress

Last response

25/03/2021

NSPC

796279

22/03/2021

FETE call for papers: for Simon

Answered

Last response

23/03/2021

NSPC

541260

23/03/2021

Application fee Invoices

Open

Last response

23/03/2021

NSPC

136415

23/03/2021

Lara problem with collateral uploads

Answered

Last response

23/03/2021

NSPC

259648

24/03/2021

Reviewed date removal

Resolved

Last response

24/03/2021

NSPC

727669

25/03/2021

User unable to sign in to NSPC

Answered

Last response

08/04/2021

NSPC

303653

02/03/2021

Problems with shop

Answered

Last response

02/03/2021

EA

930268

25/02/2021

NSPC – Archived survey reports not working

Open

Last response

25/02/2021

NSPC

536865

22/02/2021

NSPC calling Lara

Open

Last response

22/02/2021

NSPC

836834

19/02/2021

Fatal error in NSPC faculty search MERGED 112514

Answered

Last response

19/02/2021

NSPC

944467

15/02/2021

Soring default text as response on NSPC

Open

Last response

15/02/2021

NSPC

202595

09/02/2021

Faculty list on NSPC

Open

Last response

09/02/2021

NSPC

112514

20/11/2021

Faculty list [MERGED]

Answered

Last response 01/02/2021

NSPC

890380

22/01/2021

websites.nspc.org.uk

Answered

Last response

01/02/2021

NSPC

377081

20/01/2021

sub-domain of NSPC (Open Biblio)

Customer Reply

Last response

20/01/2021

NSPC

461462

15/12/2020

NSPC uploads

Answered

Last response 20/01/2021

NSPC

284009

19/11/2020

EA - student applications [MERGED]

Answered

Last response

11/12/2020

EA

Weekly Ticket Summary 19th April 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

636234

08/04/2021

Lara personal therapy collateral

Answered

Last response

08/04/2021

NSPC

423118

16/04/2021

Faculty list

Open

Last response

16/04/2021

NSPC

504473

16/04/2021

Respondent surveys

Open

Last response

16/04/2021

NSPC

223837

15/04/2021

Continuing problem with NSPC interface to collateral uloads

Answered

Last response

15/04/2021

NSPC

655831

13/04/2021

Lara? NSPC?

Open

Last response

13/04/2021

NSPC

415326

13/04/2021

Verify that LARA uses admin title for internal collateral displays

Resolved

Last response

13/04/2021

NSPC

910362

13/04/2021

Unable to remove class student

Answered

Last response

13/04/2021

NSPC

906379

13/04/2021

Batch edit tutor changes not saving

Answered

Last response

13/04/2021

NSPC

643563

07/04/2021

Susan lacovou unable to log in

Answered

Last response

09/04/2021

NSPC

257647

06/04/2021

Lara collaterals

Answered

Last response

07/04/2021

EA

750989

07/04/2021

Lara personal therapy collateral

Answered

Last response

07/04/2021

EA

702124

09/04/2021

Billing from Zoom is still incorrect

Answered

Last response

09/04/2021

TS

466075

06/04/2021

For Simon:FETE

Answered

Last response

15/04/2021

EA

120534

07/04/2021

Student is not showing in Clinical Supervision Group

Open

Last response

O7/04/2021

NSPC

985116

01/04/2021

Lara collateral upload

Answered

Last response

01/04/2021

NSPC

725750

01/04/2021

Lara approved therapist list

Answered

Last response

01/04/2021

NSPC

807558

01/04/2021

Lara collateral for yearly updates of CV

Answered

Last response

01/04/2021

NSPC

349855

25/03/2021

User cannot log in

In Progress

Last response

25/03/2021

NSPC

796279

22/03/2021

FETE call for papers: for Simon

Answered

Last response

23/03/2021

NSPC

541260

23/03/2021

Application fee Invoices

Open

Last response

23/03/2021

NSPC

136415

23/03/2021

Lara problem with collateral uploads

Answered

Last response

23/03/2021

NSPC

769892

24/03/2021

Check that passing a module creates history logs

Open

Last response

24/03/2021

NSPC

259648

24/03/2021

Reviewed date removal

Open

Last response

24/03/2021

NSPC

727669

25/03/2021

User unable to sign in to NSPC

Answered

Last response

08/04/2021

NSPC

303653

02/03/2021

Problems with shop

Answered

Last response

02/03/2021

EA

930268

25/02/2021

NSPC – Archived survey reports not working

Open

Last response

25/02/2021

NSPC

536865

22/02/2021

NSPC calling Lara

Open

Last response

22/02/2021

NSPC

836834

19/02/2021

Fatal error in NSPC faculty search MERGED 112514

Answered

Last response

19/02/2021

NSPC

944467

15/02/2021

Soring default text as response on NSPC

Open

Last response

15/02/2021

NSPC

202595

09/02/2021

Faculty list on NSPC

Open

Last response

09/02/2021

NSPC

112514

20/11/2021

Faculty list [MERGED]

Answered

Last response 01/02/2021

NSPC

890380

22/01/2021

websites.nspc.org.uk

Answered

Last response

01/02/2021

NSPC

377081

20/01/2021

sub-domain of NSPC (Open Biblio)

Customer Reply

Last response

20/01/2021

NSPC

461462

15/12/2020

NSPC uploads

Answered

Last response 20/01/2021

NSPC

284009

19/11/2020

EA - student applications [MERGED]

Answered

Last response

11/12/2020

EA

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

 

Tickets Closed since 12th April 2021

Ticket

Date

Subject

Notes

Date Closed

Company

420663

07/04/2021

LARA Class Issues Resolved

Closed

14/04/2021

NSPC

652071

07/04/2021

update session time for Lindsay Van Dijk Session

Closed

15/04/2021

TS

989231

08/04/2021

Xero setup in courses not allowing EA

Closed

14/04/2021

NSPC

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further 852

Weekly Ticket Summary 12th April 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

636234

08/04/2021

Lara personal therapy collateral

Open

Last response

08/04/2021

NSPC

257647

06/04/2021

Lara collaterals

Answered

Last response

07/04/2021

EA

420663

07/04/2021

LARA Class Issues Resolved

Resolved

Last response

07/04/2021

NSPC

750989

07/04/2021

Lara personal therapy collateral

Answered

Last response

07/04/2021

EA

652071

07/04/2021

Update session time for Lindsay Van Dijk Session

Resolved

Last response

07/04/2021

TS

702124

09/04/2021

Billing from Zoom is still incorrect

Answered

Last response

09/04/2021

TS

989231

08/04/2021

Xero setup in courses not allowing EA

Resolved

Last response

08/04/2021

NSPC

466075

06/04/2021

For Simon:FETE

Open

Last response

06/04/2021

EA

120534

07/04/2021

Student is not showing in Clinical Supervision Group

Open

Last response

O7/04/2021

NSPC

985116

01/04/2021

Lara collateral upload

Answered

Last response

01/04/2021

NSPC

725750

01/04/2021

Lara approved therapist list

Answered

Last response

01/04/2021

NSPC

807558

01/04/2021

Lara collateral for yearly updates of CV

Answered

Last response

01/04/2021

NSPC

616632

25/03/2021

Lara collateral docs

Resolved

Last response

26/03/2021

NSPC

349855

25/03/2021

User cannot log in

In Progress

Last response

25/03/2021

NSPC

796279

22/03/2021

FETE call for papers: for Simon

Answered

Last response

23/03/2021

NSPC

541260

23/03/2021

Application fee Invoices

Open

Last response

23/03/2021

NSPC

136415

23/03/2021

Lara problem with collateral uploads

Answered

Last response

23/03/2021

NSPC

769892

24/03/2021

Check that passing a module creates history logs

Open

Last response

24/03/2021

NSPC

259648

24/03/2021

Reviewed date removal

Open

Last response

24/03/2021

NSPC

727669

25/03/2021

User unable to sign in to NSPC

Answered

Last response

25/03/2021

NSPC

303653

02/03/2021

Problems with shop

Answered

Last response

02/03/2021

EA

930268

25/02/2021

NSPC – Archived survey reports not working

Open

Last response

25/02/2021

NSPC

536865

22/02/2021

NSPC calling Lara

Open

Last response

22/02/2021

NSPC

836834

19/02/2021

Fatal error in NSPC faculty search MERGED 112514

Answered

Last response

19/02/2021

NSPC

944467

15/02/2021

Soring default text as response on NSPC

Open

Last response

15/02/2021

NSPC

202595

09/02/2021

Faculty list on NSPC

Open

Last response

09/02/2021

NSPC

112514

20/11/2021

Faculty list [MERGED]

Answered

Last response 01/02/2021

NSPC

890380

22/01/2021

websites.nspc.org.uk

Answered

Last response

01/02/2021

NSPC

377081

20/01/2021

sub-domain of NSPC (Open Biblio)

Customer Reply

Last response

20/01/2021

NSPC

461462

15/12/2020

NSPC uploads

Answered

Last response 20/01/2021

NSPC

284009

19/11/2020

EA - student applications [MERGED]

Answered

Last response

11/12/2020

EA

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

 

Tickets Closed since 6th April 2021

Ticket

Date

Subject

Notes

Date Closed

Company

857224

29/03/2021

LARA Enrolment issue

Closed

08/04/2021

NSPC

840799

19/02/2021

NSPC coordinators still not showing

Closed

08/04/2021

NSPC

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further 852

Weekly Ticket Summary 6th April 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

985116

01/04/2021

Lara collateral upload

Answered

Last response

01/04/2021

NSPC

725750

01/04/2021

Lara approved therapist list

Open

Last response

01/04/2021

NSPC

857224

29/03/2021

LARA Enrolment issue

Answered

Last response

29/03/2021

NSPC

807558

01/04/2021

Lara collateral for yearly updates of CV

Answered

Last response

01/04/2021

NSPC

616632

25/03/2021

Lara collateral docs

Resolved

Last response

26/03/2021

NSPC

349855

25/03/2021

User cannot log in

Customer Reply

Last response

25/03/2021

NSPC

796279

22/03/2021

FETE call for papers: for Simon

Answered

Last response

23/03/2021

NSPC

541260

23/03/2021

Application fee Invoices

Open

Last response

23/03/2021

NSPC

136415

23/03/2021

Lara problem with collateral uploads

Answered

Last response

23/03/2021

NSPC

769892

24/03/2021

Check that passing a module creates history logs

Open

Last response

24/03/2021

NSPC

259648

24/03/2021

Reviewed date removal

Open

Last response

24/03/2021

NSPC

727669

25/03/2021

User unable to sign in to NSPC

Open

Last response

25/03/2021

NSPC

303653

02/03/2021

Problems with shop

Answered

Last response

02/03/2021

EA

930268

25/02/2021

NSPC – Archived survey reports not working

Open

Last response

25/02/2021

NSPC

536865

22/02/2021

NSPC calling Lara

Open

Last response

22/02/2021

NSPC

836834

19/02/2021

Fatal error in NSPC faculty search MERGED 112514

Answered

Last response

19/02/2021

NSPC

840799

19/02/2021

NSPC coordinators still not showing

Open

Last response

19/02/2021

NSPC

944467

15/02/2021

Soring default text as response on NSPC

Open

Last response

15/02/2021

NSPC

202595

09/02/2021

Faculty list on NSPC

Open

Last response

09/02/2021

NSPC

112514

20/11/2021

Faculty list [MERGED]

Answered

Last response 01/02/2021

NSPC

890380

22/01/2021

websites.nspc.org.uk

Answered

Last response

01/02/2021

NSPC

377081

20/01/2021

sub-domain of NSPC (Open Biblio)

Customer Reply

Last response

20/01/2021

NSPC

461462

15/12/2020

NSPC uploads

Answered

Last response 20/01/2021

NSPC

284009

19/11/2020

EA - student applications [MERGED]

Answered

Last response

11/12/2020

EA

210327

09/11/2020

EA - Page not found error

Merged

With 284009

EA

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

 

 

Tickets Closed since 29th March 2021

Ticket

Date

Subject

Notes

Date Closed

Company

347192

25/03/2021

LARA RFC – Pap Vivas have differing date requirements

Closed

25/03/2021

NSPC

386153

23/03/2021

 Is treasurer@existentialtherapies.org 

an existent email address

Closed

30/03/2021

EA

817898

22/03/2021

Lara research supervision

Closed

30/03/2021

NSPC

727028

22/03/2021

Saturday – Session showing wrong day of the week

Closed

29/03/2021

TS

461532

23/03/2021

Lara clinical supervision

Closed

29/03/2021

NSPC

931897

23/03/2021

Lara new project

Closed

29/03/2021

NSPC

636291

23/03/2021

Unable to de-select extended term of study

Closed

31/03/2021

NSPC

935637

24/03/2021

Update sandbox LARA to current live version

Closed

30/03/2021

NSPC

841831

25/03/2021

Unable to edit existing class date

Closed

30/03/2021

NSPC

327495

25/03/2021

Lara sent mail – RFC

Closed

29/03/2021

NSPC

494627

24/03/2021

LARA RFC – Collateral Alerts amendment

Closed

29/03/2021

NSPC

675654

25/03/2021

Lara collateral documents

Closed

29/03/2021

NSPC

319712

14/10/2020

Stripe Verification

Closed

29/03/2021

EA

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further 852

Weekly Ticket Summary 15th March 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

616612

10/03/2021

Lindsay Van Dijk NSPC Login

Answered

Last response

10/03/2021

NSPC

362935

09/03/2021

Helping Dawn with Invoice queries

In Progress

Last response

09/03/2021

NSPC

469109

08/03/2021

Lara marking

Answered

Last response

08/03/2021

NSPC

795852

08/03/2021

GMT difference on sessions

Answered

Last response

08/03/2021

Therapy Space

303653

02/03/2021

Problems with shop

Answered

Last response

02/03/2021

EA

341732

02/03/2021

Unable to access websites.nspc.org.uk

Answered

Last response

02/02/2021

NSPC

930268

25/02/2021

NSPC – Archived survey reports not working

Open

Last response

25/02/2021

NSPC

536865

22/02/2021

NSPC calling Lara

Open

Last response

22/02/2021

NSPC

769520

17/02/2021

Map not showing

Answered

Last response

17/02/2021

NSPC

836834

19/02/2021

Fatal error in NSPC faculty search MERGED 112514

Answered

Last response

19/02/2021

NSPC

840799

19/02/2021

NSPC coordinators still not showing

Open

Last response

19/02/2021

NSPC

944467

15/02/2021

Soring default text as response on NSPC

Open

Last response

15/02/2021

NSPC

202595

09/02/2021

Faculty list on NSPC

Open

Last response

09/02/2021

NSPC

112514

20/11/2021

Faculty list [MERGED]

Answered

Last response 01/02/2021

NSPC

890380

22/01/2021

websites.nspc.org.uk

Answered

Last response

01/02/2021

NSPC

377081

20/01/2021

sub-domain of NSPC (Open Biblio)

Customer Reply

Last response

20/01/2021

NSPC

461462

15/12/2020

NSPC uploads

Answered

Last response 20/01/2021

NSPC

319712

14/10/2020

Stripe Verification

Open

Last response

14/10/2020

EA

284009

19/11/2020

EA - student applications [MERGED]

Answered

Last response

11/12/2020

EA

210327

09/11/2020

EA - Page not found error

Merged

With 284009

EA

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 8th March 2021

Ticket

Date

 

Subject

Notes

Date Closed

Company

883570

02/03/2021

 

Documents website

Closed

08/03/2021

NSPC

310098

15/01/2021

 

Check on collateral warning notification processes

Closed

09/03/2021

NSPC

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further 852

Weekly Ticket Summary 1st March 2021

Ticket

Date

Subject

Status

Notes

Company

480500

26/02/2021

Access to back end of EA

Answered

Last response

26/02/2021

EA

930268

25/02/2021

NSPC – Archived survey reports not working

Open

Last response

25/02/2021

NSPC

476823

25/02/2021

NSPC (and EA and Dilemma)

Resolved

Last response

25/02.2021

NSPC

536865

22/02/2021

NSPC calling Lara

Open

Last response

22/02/2021

NSPC

206430

22/02/2021

Fwd: Missing Faculty Applications

Resolved

Last response

22/02/2021

NSPC

769520

17/02/2021

Map not showing

Open

Last response

17/02/2021

NSPC

660009

22/02/2021

Overdue Collateral Report not updating

Merged

Last response

22/02/2021

NSPC

836834

19/02/2021

Fatal error in NSPC faculty search MERGED 112514

Answered

Last response

19/02/2021

NSPC

840799

19/02/2021

NSPC coordinators still not showing

Open

19/02/2021

NSPC

828976

16/02/2021

NSPC to Lara

Resolved

16/02/2021

NSPC

944467

15/02/2021

Soring default text as response on NSPC

Open

15/02/2021

NSPC

202595

09/02/2021

Faculty list on NSPC

Open

09/02/2021

NSPC

112514

20/11/2021

Faculty list [MERGED]

Answered

Last response 01/02/2021

NSPC

890380

22/01/2021

websites.nspc.org.uk

Answered

Last response

01/02/2021

NSPC

377081

20/01/2021

sub-domain of NSPC (Open Biblio)

Customer Reply

Last response

20/01/2021

NSPC

310098

15/01/2021

Check on collateral warning notification processes

In Progress

Last response 15/01/2021

NSPC

461462

15/12/2020

NSPC uploads

Answered

Last response 20/01/2021

NSPC

319712

14/10/2020

Stripe Verification

Open

Last response

14/10/2020

EA

284009

19/11/2020

EA - student applications [MERGED]

Answered

Last response

11/12/2020

EA

210327

09/11/2020

EA - Page not found error

Merged

With 284009

EA

Weekly Ticket Summary 15th February 2021

 

Download bug report form here

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

210689

10/02/2021

Fake email sent again

Answered

Last response

11/02/2021

NSPC

701955

10/02/2021

Zoom Recording Queries

Resolved

10/02/2021

TTS

563088

09/02/2021

Adding contact info limited to students or staff to contact list close

Answered

10/02/2021

NSPC

202595

09/02/2021

Faculty list on NSPC

Open

09/02/2021

NSPC

501600

04/02/2021

New project: collateral

Open

 

NSPC

112514

20/11/2021

Faculty list [MERGED]

Answered

Last response 01/02/2021

NSPC

890380

22/01/2021

websites.nspc.org.uk

Answered

01/02/2021

NSPC

377081

20/01/2021

sub-domain of NSPC (Open Biblio)

Customer Reply

20/01/2021

NSPC

310098

15/01/2021

Check on collateral warning notification processes

In Progress

Last Response 15/01/2021

NSPC

270947

04/01/2021

Ruth cannot access Society of Psychotherapy site to edit

Answered

Last response 11/02/2021

NSPC

471080

24/12/2020

Everywhere

Answered

Last response 24/12/2020

NSPC

461462

15/12/2020

NSPC uploads

Answered

Last response 20/01/2021

NSPC

319712

14/10/2020

Stripe Verification

Open

 

EA

479354

13/11/2020

Ruth cannot get email for SOP

Answered

Last response

11/02/2021

NSPC

284009

19/11/2020

EA - student applications

Answered

11/12/2020

EA

210327

09/11/2020

EA - Page not found error

Merged

With 284009

EA

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 1st February 2020

Ticket

Date

Subject

Status

Date Closed

Company

875626

15/02/2021

New project (class allocation)

Auto Closed

12/02/2021

NSPC

764620

15/02/2021

Xero Item Creation

Auto Closed

10/02/2021

NSPC

923170

8/02/2021

Auto created classes

Auto Closed

8/02/2021

NSPC

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

 

 

Ticket

Date

Subject

Status

Notes

Company

501600

04/02/2021

New project: collateral

Open

 

NSPC

112514

20/11/2021

Faculty list [MERGED]

Answered

Last response 01/02/2021

NSPC

875626

05/02/2021

New project (class allocation)

Resolved

Add to project 1462

NSPC

764620

02/02/2021

Xero Item Creation

Resolved

Last response 03/02/2021

NSPC

923170

01/02/2021

Auto created classes

Resolved

 

Added to project 1293

NSPC

890380

22/01/2021

websites.nspc.org.uk

Answered

01/02/2021

NSPC

377081

20/01/2021

sub-domain of NSPC (Open Biblio)

Customer Reply

20/01/2021

NSPC

310098

15/01/2021

Check on collateral warning notification processes

In Progress

Last Response 15/01/2021

NSPC

270947

04/01/2021

Ruth cannot access Society of Psychotherapy site to edit

Answered

Last response 04/01/2021

NSPC

471080

24/12/2020

Everywhere

Answered

Last response 24/12/2020

NSPC

461462

15/12/2020

NSPC uploads

Answered

Last response 20/12/2020

NSPC

319712

14/10/2020

Stripe Verification

Open

 

EA

479354

13/11/2020

Ruth cannot get email for SOP

Answered

Last response

15/11/2020

NSPC

284009

19/11/2020

EA - student applications

Answered

11/12/2020

EA

210327

09/11/2020

EA - Page not found error

Merged

With 284009

EA

\Weekly Ticket Summary 1st February 2021

 

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

923170

01/02/2021

Auto created classes

Open

 

NSPC

651075

18/01/2021

LARA Application display error

Resolved

26/01/2021

NSPC

890380

22/01/2021

websites.nspc.org.uk

Open

 

NSPC

377081

20/01/2021

sub-domain of NSPC (Open Biblio)

Customer Reply

20/01/2021

NSPC

651075

18/01/2021

LARA Application display error

Resolved

Last Response 26/01/2021

NSPC

310098

15/01/2021

Check on collateral warning notification processes

In Progress

Last Response 15/01/2021

NSPC

270947

04/01/2021

Ruth cannot access Society of Psychotherapy site to edit

Answered

Last response 04/01/2021

NSPC

471080

24/12/2020

Everywhere

Answered

Last response 24/12/2020

NSPC

461462

15/12/2020

NSPC uploads

Answered

Last response 20/12/2020

NSPC

319712

14/10/2020

Stripe Verification

Open

 

EA

374382

27/10/2020

Start link is not today’s sessions – Cron is not running

Open

 

TTS

479354

13/11/2020

Ruth cannot get email for SOP

Answered

Last response

15/11/2020

NSPC

284009

19/11/2020

EA - student applications

Merged

With 210327

EA

210327

09/11/2020

EA - Page not found error

Answered

11/12/2020

EA

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 25th January 2020

Ticket

Date

Subject

Notes

Date Closed

Company

604056

10/11/2020

Migrate sites from xvm48818 to Wordpress server

Auto Closed

28/01/2021

NSPC

 

 

 

 

 

 

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

 

Weekly Ticket Summary 18th January 2021

 

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

 

 

 

 

 

 

926569

18/01/2021

Ticketing still down

Open

Duplicate of 570321

NSPC

651075

18/01/2021

LARA Application display error

Open

 

NSPC

310098

15/01/2021

Check on collateral warning notification processes

In Progress

Last Response 15/01/2021

NSPC

570321

11/01/2021

Can't open ticket

Answered

Last Response 11/01/2021

NSPC

270947

04//01/2021

Ruth cannot access Society of Psychotherapy site to edit

Answered

Last Response 04/01/2021

NSPC

270947

04/01/2021

Ruth cannot access Society of Psychotherapy site to edit

Answered

Last response 04/01/2021

NSPC

471080

24/12/2020

Everywhere

Answered

Last response 24/12/2020

NSPC

461462

15/12/2020

NSPC uploads

Open

 

NSPC

319712

14/10/2020

Stripe Verification

Open

 

EA

374382

27/10/2020

Start link is not today’s sessions – Cron is not running

Open

 

TTS

479354

13/11/2020

Ruth cannot get email for SOP

Answered

Last response

15/11/2020

NSPC

604056

10/11/2020

Migrate sites from xvm48818 to Wordpress server

Answered

Last response

26/11/2020

NSPC

284009

19/11/2020

EA - student applications

Merged

With 210327

EA

210327

09/11/2020

EA - Page not found error

Answered

11/12/2020

EA

461462

15/12/12

NSPC uploads

Open

 

NSPC

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 11th January 2020

Ticket

Date

Subject

Notes

Date Closed

Company

956738

24/12/2020

New project respondent surveys

Auto Closed

12/01/2021

NSPC

801954

29/12/2020

LARA - Staff applications

Auto Closed

12/01/2021

NSPC

938954

04/01/2021

LARA - Auto Allocation of classes

Auto Closed

12/01/2021

NSPC

113282

04/01/2021

LARA - Batch Editing of classes

Auto Closed

14/01/2021

NSPC

449568

05/01/2021

Collateral Email Reminders not being sent/received

Auto Closed

13/01/2021

NSPC

746778

08/01/2021

Cannot save email notification changes with no subject

Auto Closed

16/01/2021

NSPC

547497

11/01/2021

Can't find anywhere to login on sop home page

 

11/01/2021

NSPC

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

 

Weekly Ticket Summary 7th December 2020

 

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

849993

19/11/2020

Course Planning 2021/22

Open

For the new year

NSPC

112514

05/11/2020

Faculty list

Open

 

NSPC

823864

05/11/2020

Lara: my profile. Any chance of a quick job?

Answered

Last response 10/11/2020

NSPC

702351

04/11/2020

NSPC - PhD theses

Answered

Last response 04/11/2020

NSPC

224918

14/04/2020

Moodle

Answered

Last response 14/04/2020

NSPC

743898

05/11/2020

EA payment

Answered

Last response 05/11/2020

EA

319712

14/10/2020

Stripe Verification

Open

 

EA

374382

27/10/2020

Start link is not today’s sessions – Cron is not running

Open

 

TTS

479354

13/11/2020

Ruth cannot get email for SOP

Answered

Last response

15/11/2020

NSPC

604056

10/11/2020

Migrate sites from xvm48818 to Wordpress server

Answered

Last response

26/11/2020

NSPC

534576

10/11/2020

Dilemma site registration

Open

 

Dilemma

642248

23/11/2020

londonoffice@dilemmas.org

Answered

Last Response

25/11/2020

Dilemma

799215

17/11/2020

Claire reports another loss of profile data for a Faculty member

Answered

Last Response

20/11/2020

NSPC

284009

19/11/2020

EA - student applications

Open

 

EA

219533

30/11/2020

Research Supervision Reports

Answered

30/11/2020

NSPC

962862

30/11/2020

Lara collateral documents

In Progress

 

NSPC

633390

27/11/2020

Lara - Spurious echo 'array' on faculty application form page

Resolved

01/12/2020

NSPC

 

988795

01/12/2020

LARA Mailshots

Resolved

07/12/2020

NSPC

671209

02/12/2020

Lara: marks

Answered

03/12/2020

NSPC

234492

03/12/2020

Setting up module schedules

Resolved

07/12/2020

NSPC

180157

04/12/2020

Lara adding user

Resolved

07/12/2020

NSPC

717522

04/12/2020

NSPC respondent surveys

Open

 

NSPC

492838

30/11/2020

Question from Digby

Answered

01.12.2020

NSPC

 

 

 

 

 

 

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 22nd November 2020

Ticket

Date

Subject

Notes

Date Closed

Company

384676

04/11/2020

Staff Application not importing Address data [MERGED]

Auto Closed

26/11/2020

NSPC

512570

18/11/2020

Lara: lists of supervisees by supervisors

Auto Closed

02/12/2020

NSPC

766043

20/11/2020

Lara: first step on marking

Auto Closed

02/12/2020

NSPC

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

 

Weekly Ticket Summary 8th November 2020

 

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

609222

03/11/2020

Staff Applications

Resolved

 

NSPC

533219

04/11/2020

Filters on Staff and student applications

Resolved

 

NSPC

384676

04/11/2020

Staff Application not importing Address data [MERGED]

In Progress

General check on staff application processing

NSPC

809340

04/11/2020

Faculty application tabs search

Resolved

 

NSPC

642716

04/11/2020

Lara anonymous questions displaying

In Progress

General Check on anonymous data fields

NSPC

112514

05/11/2020

Faculty list

Answered

 

NSPC

413070

05/11/2020

Teams password reset

Resolved

 

NSPC

356446

04/11/2020

Wordpress sites not working

Answered

 

NSPC

805868

30/10/2020

Fw: Moderation

Resolved

 

NSPC

823864

 

Lara: my profile. Any chance of a quick job?

Answered

 

NSPC

702351

04/11/2020

NSPC

Answered

 

NSPC

224918

14/02/2020

Moodle

Answered

 

NSPC

743898

05/11/2020

EA payment

Answered

 

EA

319712

14/10/2020

Stripe Verification

Open

 

EA

374382

27/10/2020

Start link is not today's sessions - Cron is not running

Open

 

TTS

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 1st November 2020

Ticket

Date

Subject

Notes

Date Closed

Company

443634

29/10/2020

Application forms--for Simon

 

04/11/2020

NSPC

541180

29/10/2020

Lara - Change to notices tab

Auto Closed

06/11/2020

NSPC

122029

29/10/2020

Lara users - Justification Statement

Auto Closed

06/11/2020

NSPC

963138

29/10/2020

Lara - query about email creation systems

Auto Closed

06/11/2020

NSPC

180076

29/10/2020

Lara - remove help button

Auto Closed

06/11/2020

NSPC

376833

29/10/2020

Lara – Rename Notifications Tab

Auto Closed

06/11/2020

NSPC

619834

29/10/2020

lara - Note type queries

Auto Closed

06/11/2020

NSPC

842612

30/9/2020

dilemma consultancy.org

Auto Closed

04/11/2020

Dilemma

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

 

Weekly Ticket Summary 1st November 2020

 

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

541180

29/10/2020

Lara - Change to notices tab

Resolved

 

NSPC

122029

29/10/2020

Lara users - Justification Statement

Resolved

 

NSPC

963138

29/10/2020

Lara - query about email creation systems

Resolved

 

NSPC

180076

29/10/2020

Lara - remove help button

Resolved

 

NSPC

376833

29/10/2020

Lara – Rename Notifications Tab

Resolved

 

NSPC

619834

29/10/2020

Lara - Note type queries

Resolved

 

NSPC

980123

29/10/2020

Weekly Ticket Report

Resolved

 

NSPC

642716

29/10/2020

Lara anonymous questions displaying

Answered

Waiting response

NSPC

319712

14/10/2020

Stripe Verification

Open

 

EA

374382

27/10/2020

Start link is not today's sessions

Open

 

TTS

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 26th October 2020

Ticket

Date

Subject

Notes

Date Closed

Company

925984

26/10/2020

MyNSPC

 

26/10/2020

NSPC

846375

21/10/2020

Lara adding site access

Auto Closed

31/10/2020

NSPC

204596

22/10/2020

Supervision reports

Auto Closed

31/10/2020

NSPC

893718

22/10/2020

Lara list of clinical supervisors

Auto Closed

31/10/2020

NSPC

352672

09/09/2020

Search on Moodle

Auto Closed

30/10/2020

NSPC

307074

25/09/2020

Emails not being picked up

Auto Closed

28/10/2020

NSPC

885927

20/10/2020

Moodle student access issue

Auto Closed

28/10/2020

NSPC

162775

06/10/2020

Start link not working

Auto Closed

30/10/2020

TTS

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.