Weekly Ticket Summary 25th July 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 01/04/2022 | EA |
369133 | 31/01/2022 | NSPC | Answered | 22/02/2022 | NSPC |
813079 | 28/04/2022 | Beta test results for attendance report | Answered | 11/05/2022 | NSPC |
808846 | 01/06/2022 | Moodle Turnitin Read Only Error | On Hold | 15/07/2022 | NSPC |
831211 | 15/06/2022 | Students not receiving email digest of subscribed forum posts from Moodle | On Hold | 07/07/2022 | NSPC |
970767 | 08/07/2022 | Zoom Accounts for Therapy Space Website | On Hold | 15/07/2022 | TTS |
174571 | 15/07/2022 | Respondent Surveys | In Progress | 21/07/2022 | NSPC |
939831 | 21/07/2022 | LARA > Xero comms link not working | Answered | 22/07/2022 | NSPC |
891800 | 18/07/2022 | Updates sessions to new schedule | Resolved | 18/07/2022 | TTS |
291366 | 19/07/2022 | LARA Automated collateral notifications | Resolved | 21/07/2022 | NSPC |
311476 | 20/07/2022 | Moodle not loading, database error | Resolved | 21/07/2022 | NSPC |
708809 | 21/07/2022 | Lara- Qualifications categories missing from user profiles | Resolved | 22/07/2022 | NSPC |
828410 | 21/07/2022 | Therapy Space Session Check pls | Resolved | 22/07/2022 | TTS |
926851 | 21/07/2022 | font has gone weird on some of the buttons | Resolved | 22/07/2022 | TTS |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 18th July 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
518424 | 26/05/2022 | Can't remember where forms come from--probably NSPC | Auto Closed | 20/07/2022 | NSPC |
535424 | 11/07/2022 | Alja unable to book session 'zoom returned an error' | Auto Closed | 19/07/2022 | TTS |
087504 | 11/07/2022 | Course plans not showing current year | Auto Closed | 19/07/2022 | NSPC |
227687 | 08/07/2022 | Lara new project | Auto Closed | 20/07/2022 | NSPC |
053747 | 13/07/2022 | Support request from tawk.to | Auto Closed | 23/07/2022 | TTS |
323404 | 15/07/2022 | Existential Academy website is down | Auto Closed | 23/07/2022 | NSPC |
632834 | 15/07/2022 | Please check session | Auto Closed | 23/07/2022 | TTS |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.
Weekly Ticket Summary 18th July 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 01/04/2022 | EA |
369133 | 31/01/2022 | NSPC | Answered | 22/02/2022 | NSPC |
813079 | 28/04/2022 | Beta test results for attendance report | Answered | 11/05/2022 | NSPC |
518424 | 26/05/2022 | Can't remember where forms come from--probably NSPC | Answered | 30/05/2022 | NSPC |
808846 | 01/06/2022 | Moodle Turnitin Read Only Error | On Hold | 15/07/2022 | NSPC |
831211 | 15/06/2022 | Students not receiving email digest of subscribed forum posts from Moodle | On Hold | 07/07/2022 | NSPC |
535424 | 11/07/2022 | Alja unable to book session 'zoom returned an error' | Resolved | 11/07/2022 | TTS |
087504 | 11/07/2022 | Course plans not showing current year | Resolved | 11/07/2022 | NSPC |
227687 | 08/07/2022 | Lara new project | Open | 11/07/2022 | NSPC |
970767 | 08/07/2022 | Zoom Accounts for Therapy Space Website | On Hold | 15/07/2022 | TTS |
174571 | 15/07/2022 | Respondent Surveys | Open | 18/07/2022 | NSPC |
053747 | 13/07/2022 | Support request from tawk.to | Resolved | 15/07/2022 | TTS |
323404 | 15/07/2022 | Existential Academy website is down | Resolved | 15/07/2022 | NSPC |
632834 | 15/07/2022 | Please check session | Resolved | 15/07/2022 | TTS |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 11th July 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
301206 | 29/06/2022 | Waiting for host | Auto Closed | 14/07/2022 | TTS |
496135 | 04/07/2022 | Adjustment to report output (total and percentage) | Auto Closed | 16/07/2022 | TTS |
732754 | 08/07/2022 | Provide list of accounts usage | Auto Closed | 16/07/2022 | TTS |
253677 | 08/07/2022 | Respondent Survey issue | Auto Closed | 16/07/2022 | NSPC |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.
Weekly Ticket Summary 11th July 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 01/04/2022 | EA |
369133 | 31/01/2022 | NSPC | Answered | 22/02/2022 | NSPC |
813079 | 28/04/2022 | Beta test results for attendance report | Answered | 11/05/2022 | NSPC |
518424 | 26/05/2022 | Can't remember where forms come from--probably NSPC | Answered | 30/05/2022 | NSPC |
808846 | 01/06/2022 | Moodle Turnitin Read Only Error | Answered | 29/06/2022 | NSPC |
831211 | 15/06/2022 | Students not receiving email digest of subscribed forum posts from Moodle | On Hold | 07/07/2022 | NSPC |
301206 | 29/06/2022 | Waiting for host | Resolved | 06/07/2022 | TTS |
496135 | 04/07/2022 | Adjustment to report output (total and percentage) | Resolved | 08/07/2022 | TTS |
535424 | 11/07/2022 | Alja unable to book session 'zoom returned an error' | Resolved | 11/07/2022 | TTS |
087504 | 11/07/2022 | Course plans not showing current year | Answered | 11/07/2022 | NSPC |
227687 | 08/07/2022 | Lara new project | Open | 11/07/2022 | NSPC |
732754 | 08/07/2022 | Provide list of accounts usage | Resolved | 08/07/2022 | TTS |
970767 | 08/07/2022 | Zoom Accounts for Therapy Space Website | Open | 08/07/2022 | TTS |
253677 | 08/07/2022 | Respondent Survey issue | Resolved | 08/07/2022 | NSPC |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 6th July 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
310071 | 24/05/2022 | Survey email recipients (tutors) | Auto Closed | 09/07/2022 | NSPC |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.
Weekly Ticket Summary 6th July 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 01/04/2022 | EA |
369133 | 31/01/2022 | NSPC | Answered | 22/02/2022 | NSPC |
813079 | 28/04/2022 | Beta test results for attendance report | Answered | 11/05/2022 | NSPC |
518424 | 26/05/2022 | Can't remember where forms come from--probably NSPC | Answered | 30/05/2022 | NSPC |
310071 | 24/05/2022 | Survey email recipients (tutors) | Resolved | 05/07/2022 | NSPC |
808846 | 01/06/2022 | Moodle Turnitin Read Only Error | Answered | 29/06/2022 | NSPC |
831211 | 15/06/2022 | Students not receiving email digest of subscribed forum posts from Moodle | In Progress | 21/06/2022 | NSPC |
301206 | 29/06/2022 | Waiting for host | In Progress | 06/07/2022 | TTS |
496135 | 04/07/2022 | Adjustment to report output (total and percentage) | In Progress | 05/07/2022 | TTS |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 20th June 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
296727 | 09/06/2022 | Student Missing Module | Auto Closed | 21/06/2022 | NSPC |
228784 | 10/06/2022 | reports of verification code challenge when signing in to Zoom | Auto Closed | 23/06/2022 | TTS |
787253 | 13/06/2022 | Unable to access LARA | Auto Closed | 01/07/2022 | NSPC |
572584 | 17/06/2022 | Cannot add photograph to dilemma website | Auto Closed | 26/06/2022 | Dilemma |
106633 | 16/06/2022 | Voices for Europe plug in vulnerability | Auto Closed | 24/06/2022 | NSPC |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.