Weekly Ticket Summary 31st January 2022

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

957878

07/01/2022

Respondent Surveys – links not

Working unable to open/close

Resolved

28/01/2022

NSPC

827303

12/01/2022

Updated meeting to a new tutor did not update

Resolved

25/01/2022

TTS

618201

21/01/2022

Faulty applicant error active facility applicant

Resolved

24/01/2022

NSPC

075214

21/01/2022

Purpose of a meeting

Resolved

24/01/2022

TTS

780186

19/01/2022

Collateral file uploads

Answered

24/01/2022

NSPC

075214

21/01/2022

purpose of meeting

Resolved

24/01/2022

TTS

618201

21/01/2022

Faculty Applicant error - Active Faculty Applicant record Jennifer Ofori

Resolved

24/01/2022

NSPC

005345

25/01/2022

Victoria not in the right group should be with Miranda 10-12

Resolved

25/01/2022

TTS

411347

25/01/2022

Kate Thompsons Supervision is not set up (7pm)

Resolved

25/01/2022

TTS

278137

24/01/2022

User reports she cannot see her class

Resolved

25/01/2022

TTS

560232

21/01/2022

emails from TT.S

Resolved

25/01/2022

TTS

885425

25/01/2022

NSPC bug reports

Resolved

25/01/2022

TTS

020324

25/01/2022

example of attendance sheet for attendance sheet print out project

Resolved

25/01/2022

TTS

332925

25/01/2022

Mo Mandic's class has not come through

Resolved

25/01/2022

TTS

418436

25/01/2022

unable to see course plans

Answered

25/01/2022

TTS

859669

18/01/2022

Existential Academy discount / Voucher codes FA Simon Norris

Answered

25/01/2022

NSPC

907009

25/01/2022

URGENT Moodle

Resolved

26/01/2022

TTS

840122

25/01/2022

Dawn reports a user does not have any sessions set up

Resolved

26/01/2022

TTS

136168

26/01/2022

Support requests coming in on TTS chat , 5:15

Resolved

27/01/2022

TTS

846219

27/01/2022

dealing with multiple emails from students requesting change of group

Resolved

28/01/2022

TTS

771369

26/01/2022

User unable to reset password

Resolved

27/01/2022

NSPC

938964

27/01/2022

NSPC to be added to Faculty pages project for Simon

Open

28/01/2022

TTS

968827

27/01/2022

supervision disappeared on LARA

Answered

31/01/2022

TTS

119480

25/01/2022

Salma's Qualitative research methods sessions

Resolved

28/01/2022

NSPC

716825

29/01/2022

small project: getting data from application questions

Open

31/01/2022

NSPC

946637

30/01/2022

Lara courses

Open

31/01/2022

NSPC

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 24th January 2022

Ticket

Date

Subject

Notes

Date Closed

Company

972391

14/01/2022

Lara running slow

Closed

24/01/2022

NSPC

742204

12/01/2022

Error code 3 in Moodle

Closed

24/01/2022

NSPC

 

 

 

 

 

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

Weekly Ticket Summary 24th January 2022

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

957878

07/01/2022

Respondent Surveys – links not

Working unable to open/close

Answered

11/01/2022

NSPC

972391

14/01/2022

Lara running slow

Resolved

18/01/2022

NSPC

422398

13/01/2022

User getting page not found on therapy space

On Hold

13/01/2022

NSPC

742204

12/01/2022

Error code 3 in Moodle

Closed

24/01/2022

NSPC

827303

12/01/2022

Updated meeting to a new tutor did not update

Answered

21/01/2022

TTS

618201

21/01/2022

Faulty applicant error active facility applicant

Open

24/01/2022

NSPC

075214

21/01/2022

Purpose of a meeting

Open

21/01/2022

TTS

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 17th January 2022

Ticket

Date

Subject

Notes

Date Closed

Company

800932

14/01/2022

New TTS client having log in problems

Answered

17/01/2022

TTS

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

Weekly Ticket Summary 17th January 2022

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

957878

07/01/2022

Respondent Surveys – links not

Working unable to open/close

Customer-Reply

11/01/2022

NSPC

972391

14/01/2022

Lara running slow

In progress

17/01/2022

NSPC

422398

13/01/2022

User getting page not found on therapy space

On Hold

13/01/2022

NSPC

742204

12/01/2022

Error code 3 in Moodle

In Progress

12/01/2022

NSPC

800932

14/01/2022

New TTS client having log in problems

Answered

17/01/2022

TTS

827303

12/01/2022

Updated meeting to a new tutor did not update

On Hold

12/01/2022

TTS

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 10th January 2022

Ticket

Date

Subject

Notes

Date Closed

Company

NONE

 

No Tickets

 

 

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

Weekly Ticket Summary 10th January 2022

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

95878

07/01/2022

Respondent Surveys – links not

Working unable to open/close

Customer-Reply

07/01/2022

NSPC

 

 

 

 

 

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 4th January 2022

Ticket

Date

Subject

Notes

Date Closed

Company

NONE

 

No Tickets

 

 

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

Weekly Ticket Summary 4th January 2022

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

NONE

 

No Tickets

 

 

 

 

 

 

 

 

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 20th December 2021

Ticket

Date

Subject

Notes

Date Closed

Company

799648

18/12/2021

Empty Term Selection

Auto Closed

26/12/2021

NSPC

395521

15/12/2021

Lara class students and staff

Auto Closed

25/12/2021

NSPC

463220

15/12/2021

Unable to download documents from NSPC

Auto Closed

23/12/2021

NSPC

292592

14/12/2021

Invoicing Issues

Auto Closed

23/12/2021

NSPC

332316

08/12/2021

Lara Missing Applications

Auto Closed

21/12/2021

NSPC

899033

07/12/2021

New NSPC Project

Auto Closed

21/12/2021

NSPC

767359

17/12/2021

support ticket responses to digby@dilemmaconsultancy.org are bouncing

 

Auto Closed

25/12/2021

Dilemma

182877

16/12/2021

Sarah reports an email account forward is not working

Auto Closed

25/12/2021

Dilemma

618404

14/12/2021

Set up sessions for Joanna

Auto Closed

23/12/2021

TTS

509064

14/12/2021

Permissions user groups

Resolved

15/12/2021

TTS

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.