Weekly Ticket Summary 4th January 2022

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

NONE

 

No Tickets

 

 

 

 

 

 

 

 

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 20th December 2021

Ticket

Date

Subject

Notes

Date Closed

Company

799648

18/12/2021

Empty Term Selection

Auto Closed

26/12/2021

NSPC

395521

15/12/2021

Lara class students and staff

Auto Closed

25/12/2021

NSPC

463220

15/12/2021

Unable to download documents from NSPC

Auto Closed

23/12/2021

NSPC

292592

14/12/2021

Invoicing Issues

Auto Closed

23/12/2021

NSPC

332316

08/12/2021

Lara Missing Applications

Auto Closed

21/12/2021

NSPC

899033

07/12/2021

New NSPC Project

Auto Closed

21/12/2021

NSPC

767359

17/12/2021

support ticket responses to digby@dilemmaconsultancy.org are bouncing

 

Auto Closed

25/12/2021

Dilemma

182877

16/12/2021

Sarah reports an email account forward is not working

Auto Closed

25/12/2021

Dilemma

618404

14/12/2021

Set up sessions for Joanna

Auto Closed

23/12/2021

TTS

509064

14/12/2021

Permissions user groups

Resolved

15/12/2021

TTS

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

 

Weekly Ticket Summary 10th January 2022

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

95878

07/01/2022

Respondent Surveys – links not

Working unable to open/close

Customer-Reply

07/01/2022

NSPC

 

 

 

 

 

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 4th January 2022

Ticket

Date

Subject

Notes

Date Closed

Company

NONE

 

No Tickets

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

 

Weekly Ticket Summary 17th January 2022

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

957878

07/01/2022

Respondent Surveys – links not

Working unable to open/close

Customer-Reply

11/01/2022

NSPC

972391

14/01/2022

Lara running slow

In progress

17/01/2022

NSPC

422398

13/01/2022

User getting page not found on therapy space

On Hold

13/01/2022

NSPC

742204

12/01/2022

Error code 3 in Moodle

In Progress

12/01/2022

NSPC

800932

14/01/2022

New TTS client having log in problems

Answered

17/01/2022

TTS

827303

12/01/2022

Updated meeting to a new tutor did not update

On Hold

12/01/2022

TTS

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 10th January 2022

Ticket

Date

Subject

Notes

Date Closed

Company

NONE

 

No Tickets

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.