Weekly Ticket Summary 28th February 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 23/02/2022 | EA |
369133 | 31/01/2022 | NSPC | Answered | 28/02/2022 | NSPC |
377582 | 01/02/2022 | LARA - NSPC Area Titles | Answered | 28/02/2022 | NSPC |
172218 | 04/02/2022 | Lara - Placement user links | Answered | 28/02/2022 | NSPC |
623597 | 31/01/2022 | Home page of EA | Acknowledged | 23/02/2022 | EA |
556262 | 18/02/2022 | Faculties/ vacancies not finished on NSPC home page | Resolved | 28/02/2022 | NSPC |
255964 | 16/02/2022 | Dilemma website amendments required | Answered | 25/02/2022 | Dilemma |
966499 | 16/02/2022 | Lara: for Rich | Resolved | 28/02/2022 | NSPC |
764865 | 07/02/2022 | Adding stripe pay rather than world pay to application form | Answered | 28/02/2022 | NSPC |
786127 | 07/02/2022 | course directory on NSPC | Open | 28/02/2022 | NSPC |
620874 | 21/02/2022 | Lara | Resolved | 28/02/2022 | NSPC |
754794 | 25/02/2022 | Following update, site search does not work | Answered | 25/02/2022 | Dilemma |
500563 | 25/02/2022 | Society of psychotherapy/ Existential academy | Resolved | 28/02/2022 | NSPC |
392034 | 28/02/2022 | Course plan difference | Open | 28/02/2022 | NSPC |
108609 | 25/02/2022 | LARA/NSPC Etc. Anybody with a Ukraniain current address? | Resolved | 28/02/2022 | NSPC |
675572 | 25/02/2022 | Carolyn McBain user record | Answered | 25/02/2022 | NSPC |
189855 | 23/02/2022 | Respondent survey link taking students to completed survey page so no option to ... | On Hold | 25/02/2022 | NSPC |
849805 | 24/02/2022 | Moodle Error | Resolved | 25/02/2022 | NSPC |
986622 | 23/02/2022 | unable to change home page | Answered | 23/02/2022 | EA |
861846 | 28/02/2022 | Update to classes has only propagated to some of them | Open | 28/02/2022 | TTS |
343846 | 25/02/2022 | User had not received verification email yet | Resolved | 25/02/2022 | TTS |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 21st February 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
873567 | 18/02/2022 | Lara Marking project | Closed | 28/02/2022 | NSPC |
301403 | 18/02/2022 | bug fix reports not uploaded this week | Closed | 28/02/2022 | NSPC |
755044 | 18/02/2022 | NSPC and MyNSPC header | Closed | 28/02/2022 | NSPC |
459201 | 16/02/2022 | NSPC home page | Closed | 28/02/2022 | NPSC |
792811 | 11/02/2022 | Dilemma (can't find list of companies to make switch) | Closed | 25/02/2022 | Dilemma |
301403 | 18/02/2022 | bug fix reports not uploaded this week | Closed | 28/02/2022 | NSPC |
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Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.
Weekly Ticket Summary 21st February 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 20/02/2022 | EA |
369133 | 31/01/2022 | NSPC | Customer Reply | 21/02/2022 | NSPC |
377582 | 01/02/2022 | LARA - NSPC Area Titles | Answered | 21/02/2022 | NSPC |
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172218 | 04/02/2022 | Lara - Placement user links | Answered | 21/02/2022 | NSPC |
623597 | 31/01/2022 | Home page of EA | Acknowledged | 20/02/2022 | EA |
301403 | 18/02/2022 | bug fix reports not uploaded this week | Resolved | 21/02/2022 | NSPC |
873567 | 18/02/2022 | Lara Marking project | Resolved | 21/02/2022 | NSPC |
556262 | 18/02/2022 | Faculties/ vacancies not finished on NSPC home page | Resolved | 21/02/2022 | NSPC |
755044 | 18/02/2022 | NSPC and MyNSPC header | Resolved | 21/02/2022 | NSPC |
459201 | 16/02/2022 | NSPC home page | Answered | 21/02/2022 | NPSC |
255964 | 16/02/2022 | Dilemma website amendments required | Answered | 21/02/2022 | Dilemma |
792811 | 11/02/2022 | Dilemma (can't find list of companies to make switch) | Resolved | 21/02/2022 | Dilemma |
966499 | 16/02/2022 | Lara: for Rich | Answered | 21/02/2022 | NSPC |
764865 | 07/02/2022 | Adding stripe pay rather than world pay to application form | Answered | 21/02/2022 | NSPC |
786127 | 07/02/2022 | course directory on NSPC | Open | 21/02/2022 | NSPC |
301403 | 18/02/2022 | bug fix reports not uploaded this week | Resolved | 18/02/2022 | NSPC |
620874 | 21/02/2022 | Lara | Resolved | 21/02/2022 | NSPC |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 14th February 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
085678 | 01/02/2022 | Lara & NSPC - Email not recognised message | Closed | 21/02/2022 | NSPC |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.
Weekly Ticket Summary 14th February 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 14/02/2022 | EA |
369133 | 31/01/2022 | NSPC | Customer Reply | 17/02/2022 | NSPC |
377582 | 01/02/2022 | LARA - NSPC Area Titles | Answered | 01/02/2022 | NSPC |
085678 | 01/02/2022 | Lara & NSPC - Email not recognised message | Resolved | 18/02/2022 | NSPC |
172218 | 04/02/2022 | Lara - Placement user links | Answered | 11/02/2022 | NSPC |
623597 | 31/01/2022 | Home page of EA | Acknowledged | 07/02/2022 | EA |
301403 | 18/02/2022 | bug fix reports not uploaded this week | Open | 18/02/2022 | NSPC |
873567 | 18/02/2022 | Lara Marking project | Resolved | 18/02/2022 | NSPC |
556262 | 18/02/2022 | Faculties/ vacancies not finished on NSPC home page | Open | 18/02/2022 | NSPC |
755044 | 18/02/2022 | NSPC and MyNSPC header | Open | 18/02/2022 | NSPC |
459201 | 16/02/2022 | NSPC home page | Answered | 17/02/2022 | NPSC |
255964 | 16/02/2022 | Dilemma website amendments required | Customer-Reply | 17/02/2022 | Dilemma |
792811 | 11/02/2022 | Dilemma (can't find list of companies to make switch) | Resolved | 17/02/2022 | Dilemma |
966499 | 16/02/2022 | Lara: for Rich | Open | 16/02/2022 | NSPC |
764865 | 07/02/2022 | Adding stripe pay rather than world pay to application form | Answered | 08/02/2022 | NSPC |
786127 | 07/02/2022 | course directory on NSPC | Open | 08/02/2022 | NSPC |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 07th February 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
780186 | 19/01/2022 | Collateral file uploads | Auto Closed | 10/02/2022 | NSPC |
418436 | 25/01/2022 | unable to see course plans | Auto Closed | 17/02/2022 | TTS |
938964 | 27/01/2022 | NSPC to be added to Faculty pages project for Simon | Auto Closed | 17/02/2022 | TTS |
716825 | 29/01/2022 | small project: getting data from application questions | Auto Closed | 08/02/2022 | NSPC |
946637 | 30/01/2022 | Lara courses | Auto Closed | 08/02/2022 | NSPC |
342687 | 31/01/2022 | Respondent surveys | Auto Closed | 08/02/2022 | NSPC |
400440 | 01/02/2022 | Lottie reports she is attendee not host? | Auto Closed | 09/02/2022 | TTS |
753134 | 01/02/2022 | User is to have a class with Stephanie Yin at 11am but there is no link to it | Auto Closed | 09/02/2022 | TTS |
914063 | 01/02/2022 | Victoria cannot see her class | Auto Closed | 18/02/2022 | TTS |
434112 | 01/02/2022 | Lottie's client has been disconnect ( iPad overheated ) | Auto Closed | 18/02/2022 | TTS |
482473 | 01/02/2022 | Lara anonymous questions | Auto Closed | 12/02/2022 | NSPC |
898498 | 01/02/2022 | Lara - Module Duplication | Auto Closed | 09/02/2022 | NSPC |
914849 | 01/02/2022 | Set up therapy sessions | Auto Closed | 10/02/2022 | TTS |
971562 | 01/02/2022 | User has multiple records in LARA, but one is not visible even though it is there causing problems | Auto Closed | 12/02/2022 | NSPC |
435945 | 04/02/2022 | Lara - Incomplete user flag | Auto Closed | 12/02/2022 | NSPC |
874881 | 04/02/2022 | NSPC documents still not opening in browser | Auto Closed | 12/02/2022 | EA |
632195 | 04/02/2022 | Set up Dilemma Session (Lottie / Wed / 10am) | Auto Closed | 17/02/2022 | TTS |
479749 | 04/02/2022 | Set up Dilemma Session (Jo / Tues / 8pm) | Auto Closed | 15/02/2022 | TTS |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.
Weekly Ticket Summary 07th February 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
780186 | 19/01/2022 | Collateral file uploads | Answered | 24/01/2022 | NSPC |
418436 | 25/01/2022 | unable to see course plans | Answered | 25/01/2022 | TTS |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 25/01/2022 | NSPC |
938964 | 27/01/2022 | NSPC to be added to Faculty pages project for Simon | Open | 28/01/2022 | TTS |
716825 | 29/01/2022 | small project: getting data from application questions | Resolved | 01/02/2022 | NSPC |
946637 | 30/01/2022 | Lara courses | Open | 31/01/2022 | NSPC |
342687 | 31/01/2022 | Respondent surveys | Resolved | 31/01/2022 | NSPC |
369133 | 31/01/2022 | NSPC | Open | 01/02/2022 | NSPC |
400440 | 01/02/2022 | Lottie reports she is attendee not host? | Resolved | 01/02/2022 | TTS |
753134 | 01/02/2022 | User is to have a class with Stephanie Yin at 11am but there is no link to it | Resolved | 01/02/2022 | TTS |
914063 | 01/02/2022 | Victoria cannot see her class | Answered | 01/02/2022 | TTS |
434112 | 01/02/2022 | Lottie's client has been disconnect ( iPad overheated ) | Answered | 01/02/2022 | TTS |
482473 | 01/02/2022 | Lara anonymous questions | Answered | 01/02/2022 | NSPC |
898498 | 01/02/2022 | Lara - Module Duplication | Resolved | 02/01/2022 | NSPC |
377582 | 01/02/2022 | LARA - NSPC Area Titles | Answered | 01/02/2022 | NSPC |
085678 | 01/02/2022 | Lara & NSPC - Email not recognised message | Answered | 01/02/2022 | NSPC |
914849 | 01/02/2022 | Set up therapy sessions | Resolved | 02/02/2022 | TTS |
971562 | 01/02/2022 | User has multiple records in LARA, but one is not visible even though it is there causing problems | Resolved | 04/02/2022 | NSPC |
435945 | 04/02/2022 | Lara - Incomplete user flag | Open | 04/02/2022 | NSPC |
172218 | 04/02/2022 | Lara - Placement user links | Open | 04/02/2022 | NSPC |
874881 | 04/02/2022 | NSPC documents still not opening in browser | Answered | 04/02/2022 | EA |
632195 | 04/02/2022 | Set up Dilemma Session (Lottie / Wed / 10am) | On Hold | 04/02/2022 | TTS |
479749 | 04/02/2022 | Set up Dilemma Session (Jo / Tues / 8pm) | On Hold | 04/02/2022 | TTS |
623597 | 31/01/2022 | Home page of EA | Acknowledged | 07/02/2022 | EA |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 31st January 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
957878 | 07/01/2022 | Respondent Surveys – links not Working unable to open/close | Auto Closed | 05/02/2022 | NSPC |
827303 | 12/01/2022 | Updated meeting to a new tutor did not update | Auto Closed | 02/02/2022 | TTS |
618201 | 21/01/2022 | Faulty applicant error active facility applicant | Auto Closed | 01/02/2022 | NSPC |
075214 | 21/01/2022 | Purpose of a meeting | Auto Closed | 01/02/2022 | TTS |
618201 | 21/01/2022 | Faculty Applicant error - Active Faculty Applicant record Jennifer Ofori | Auto Closed | 01/02/2022 | NSPC |
618201 | 21/01/2022 | Faculty Applicant error - Active Faculty Applicant record Jennifer Ofori | Auto Closed | 01/02/2022 | NSPC |
005345 | 25/01/2022 | Victoria not in the right group should be with Miranda 10-12 | Auto Closed | 02/02/2022 | TTS |
411347 | 25/01/2022 | Kate Thompsons Supervision is not set up (7pm) | Auto Closed | 02/02/2022 | TTS |
278137 | 24/01/2022 | User reports she cannot see her class | Auto Closed | 02/02/2022 | TTS |
560232 | 21/01/2022 | emails from TT.S | Auto Closed | 02/02/2022 | TTS |
885425 | 25/01/2022 | NSPC bug reports | Auto Closed | 02/02/2022 | TTS |
020324 | 25/01/2022 | example of attendance sheet for attendance sheet print out project | Auto Closed | 02/02/2022 | TTS |
332925 | 25/01/2022 | Mo Mandic's class has not come through | Auto Closed | 02/02/2022 | TTS |
907009 | 25/01/2022 | URGENT Moodle | Auto Closed | 03/02/2022 | TTS |
840122 | 25/01/2022 | Dawn reports a user does not have any sessions set up | Auto Closed | 03/02/2022 | TTS |
136168 | 26/01/2022 | Support requests coming in on TTS chat , 5:15 | Auto Closed | 03/02/2022 | TTS |
846219 | 27/01/2022 | dealing with multiple emails from students requesting change of group | Auto Closed | 04/02/2022 | TTS |
771369 | 26/01/2022 | User unable to reset password | Auto Closed | 04/02/2022 | NSPC |
968827 | 27/01/2022 | supervision disappeared on LARA | Auto Closed | 05/02/2022 | TTS |
119480 | 25/01/2022 | Salma's Qualitative research methods sessions | Auto Closed | 05/02/2022 | NSPC |
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Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.