Weekly Ticket Summary 20th December 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

799648

18/12/2021

Empty Term Selection

Open

18/12/2021

NSPC

395521

15/12/2021

Lara class students and staff

Answered

17/12/2021

NSPC

463220

15/12/2021

Unable to download documents from NSPC

Resolved

16/12/2021

NSPC

292592

14/12/2021

Invoicing Issues

Resolved

17/12/2021

NSPC

332316

08/12/2021

Lara Missing Applications

Resolved

15/12/2021

NSPC

899033

07/12/2021

New NSPC Project

Resolved

13/12/2021

NSPC

767359

17/12/2021

support ticket responses to digby@dilemmaconsultancy.org are bouncing

 

Resolved

17/12/2021

Dilemma

182877

16/12/2021

Sarah reports an email account forward is not working

Resolved

17/12/2021

Dilemma

618404

14/12/2021

Set up sessions for Joanna

Resolved

15/12/2021

TTS

509064

14/12/2021

Permissions user groups

Resolved

15/12/2021

TTS

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 13th December 2021

Ticket

Date

Subject

Notes

Date Closed

Company

752861

30/11/2021

student applications not coming through in Lara and unable to add fields on application

Auto Closed

16/12/2021

NSPC

395692

07/12/2021

Society of Psychotherapy wed page

Auto Closed

18/12/2021

NSPC

183254

09/12/2021

Invoice creation checks

Auto closed

17/12/2021

NSPC

266330

08/12/2021

Testimonials NSPC

Auto Closed

16/12/2021

NSPC

364343

07/12/2021

Sticky Notes NSPC

Auto Closed

15/12/2021

NSPC

623394

06/12/2021

Study Mode changes to students

 

Auto Closed

14/12/2021

NSPC

847493

30/11/2021

RFC - Remove Some modules from Course Plans

 

Auto Closed

14/12/2021

NSPC

238663

07/12/2021

Problem changing a tutor for class tomorrow

 

Auto Closed

17/12/2021

TTS

397988

09/12/2021

Salma reports she cannot log in to NSPC/TTS and Moodle

 

Auto Closed

09/12/2021

TTS

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

 

Weekly Ticket Summary 13th December 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

752861

30/11/2021

student applications not coming through in Lara and unable to add fields on application

Resolved

08/12/2021

NSPC

332316

08/12/2021

Lara missing applications

Answered

13/12/2021

NSPC

395692

07/12/2021

Society of Psychotherapy wed page

Resolved

10/12/2021

NSPC

183254

09/12/2021

Invoice creation checks

Resolved

10/12/2021

NSPC

266330

08/12/2021

Testimonials NSPC

Resolved

08/12/2021

NSPC

364343

07/12/2021

Sticky Notes NSPC

Open

08/12/2021

NSPC

899033

07/12/2021

New NSPC Project

Open

08/12/2021

NSPC

623394

06/12/2021

Study Mode changes to students

 

Resolved

08/12/2021

NSPC

847493

30/11/2021

RFC - Remove Some modules from Course Plans
 

Resolved

06/12/2021

NSPC

238663

07/12/2021

Problem changing a tutor for class tomorrow
 

Resolved

09/12/2021

TTS

397988

09/12/2021

Salma reports she cannot log in to NSPC/TTS and Moodle
 

Resolved

09/12/2021

TTS

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 6th December 2021

Ticket

Date

Subject

Notes

Date Closed

Company

476008

28/04/2021

Dilemma emails

Auto closed

07/12/2021

DC

711170

03/12/2021

Staff Titles

Auto closed

11/12/2021

NSPC

712000

26/11/2021

Participant(s) in the wrong meeting room ?

Auto Closed

09/12/2021

TTS

891878

26/11/2021

Digby reports Moodle search is not working

Auto closed

09/12/2021

NSPC

357469

01/12/2021

security error from TTS

Auto closed

09/12/2021

TTS

301723

30/11/2021

NEW urgent project: enrolment on annual personal therapy hours modules

Auto closed

09/12/2021

NSPC

929465

30/11/2021

User unable to get into Moodle error code 3 for lizzybazalgette@gmail.com

Auto closed

08/12/2021

NSPC

853016

30/11/2021

RFC - LARA - Amendments to Titles on Access Page

Auto closed

08/12/2021

NSPC

895963

29/11/2021

Lara collateral

Auto closed

07/12/2021

NSPC

936968

24/11/2021

Applications

Auto closed

07/12/2021

TTS

325030

29/11/2021

Staff vs Website roles

Auto closed

07/12/2021

NSPC

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

Weekly Ticket Summary 6th December 2021

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

476008

28/04/2021

Dilemma emails

Resolved

29/11/2021

DC

711170

03/12/2021

Staff Titles

Resolved

03/12/2021

NSPC

712000

26/11/2021

Participant(s) in the wrong meeting room ?

Resolved

01/12/2021

TTS

891878

26/11/2021

Digby reports Moodle search is not working

Resolved

01/12/2021

NSPC

357469

01/12/2021

security error from TTS

Resolved

01/12/2021

TTS

752861

30/11/2021

student applications not coming through in Lara and unable to add fields on application

Answered

Last Response 01/12/2021

NSPC

301723

30/11/2021

NEW urgent project: enrolment on annual personal therapy hours modules

Resolved

03/12/2021

NSPC

929465

30/11/2021

User unable to get into Moodle error code 3 for lizzybazalgette@gmail.com

Resolved

30/11/2021

NSPC

853016

30/11/2021

RFC - LARA - Amendments to Titles on Access Page

Resolved

01/12/2021

NSPC

895963

29/11/2021

Lara collateral

Answered

Last Response 29/11/2021

NSPC

936968

24/11/2021

Applications

Resolved

01/12/2021

TTS

325030

29/11/2021

Staff vs Website roles

Resolved

01/12/2021

NSPC

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

Tickets Closed since 22nd November 2021

Ticket

Date

Subject

Notes

Date Closed

Company

806818

22/10/2021

Wordpress server updates

Auto Closed

26/11/2021

NSPC

877601

12/11/2021

Simon's class started but some users still could not get in

Auto Closed

01/12/2021

TTS

652525

15/11/2021

moodle problem - user cannot see all of the courses she should have

Auto Closed

25/11/2021

NSPC

388270

16/11/2021

Moodle Error Code 3 for Neil Todd

Auto Closed

25/11/2021

NSPC

809025

15/11/2021

Neil Todd is not able to successfully reset his NSPC site password

Auto Closed

15/11/2021

NSPC

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.