Weekly Ticket Summary 20th December 2021
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
799648 | 18/12/2021 | Empty Term Selection | Open | 18/12/2021 | NSPC |
395521 | 15/12/2021 | Lara class students and staff | Answered | 17/12/2021 | NSPC |
463220 | 15/12/2021 | Unable to download documents from NSPC | Resolved | 16/12/2021 | NSPC |
292592 | 14/12/2021 | Invoicing Issues | Resolved | 17/12/2021 | NSPC |
332316 | 08/12/2021 | Lara Missing Applications | Resolved | 15/12/2021 | NSPC |
899033 | 07/12/2021 | New NSPC Project | Resolved | 13/12/2021 | NSPC |
767359 | 17/12/2021 | support ticket responses to [email protected] are bouncing
| Resolved | 17/12/2021 | Dilemma |
182877 | 16/12/2021 | Sarah reports an email account forward is not working | Resolved | 17/12/2021 | Dilemma |
618404 | 14/12/2021 | Set up sessions for Joanna | Resolved | 15/12/2021 | TTS |
509064 | 14/12/2021 | Permissions user groups | Resolved | 15/12/2021 | TTS |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 13th December 2021
Ticket | Date | Subject | Notes | Date Closed | Company |
752861 | 30/11/2021 | student applications not coming through in Lara and unable to add fields on application | Auto Closed | 16/12/2021 | NSPC |
395692 | 07/12/2021 | Society of Psychotherapy wed page | Auto Closed | 18/12/2021 | NSPC |
183254 | 09/12/2021 | Invoice creation checks | Auto closed | 17/12/2021 | NSPC |
266330 | 08/12/2021 | Testimonials NSPC | Auto Closed | 16/12/2021 | NSPC |
364343 | 07/12/2021 | Sticky Notes NSPC | Auto Closed | 15/12/2021 | NSPC |
623394 | 06/12/2021 | Study Mode changes to students
| Auto Closed | 14/12/2021 | NSPC |
847493 | 30/11/2021 | RFC - Remove Some modules from Course Plans
| Auto Closed | 14/12/2021 | NSPC |
238663 | 07/12/2021 | Problem changing a tutor for class tomorrow
| Auto Closed | 17/12/2021 | TTS |
397988 | 09/12/2021 | Salma reports she cannot log in to NSPC/TTS and Moodle
| Auto Closed | 09/12/2021 | TTS |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.
Weekly Ticket Summary 13th December 2021
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
752861 | 30/11/2021 | student applications not coming through in Lara and unable to add fields on application | Resolved | 08/12/2021 | NSPC |
332316 | 08/12/2021 | Lara missing applications | Answered | 13/12/2021 | NSPC |
395692 | 07/12/2021 | Society of Psychotherapy wed page | Resolved | 10/12/2021 | NSPC |
183254 | 09/12/2021 | Invoice creation checks | Resolved | 10/12/2021 | NSPC |
266330 | 08/12/2021 | Testimonials NSPC | Resolved | 08/12/2021 | NSPC |
364343 | 07/12/2021 | Sticky Notes NSPC | Open | 08/12/2021 | NSPC |
899033 | 07/12/2021 | New NSPC Project | Open | 08/12/2021 | NSPC |
623394 | 06/12/2021 | Study Mode changes to students
| Resolved | 08/12/2021 | NSPC |
847493 | 30/11/2021 | RFC - Remove Some modules from Course Plans | Resolved | 06/12/2021 | NSPC |
238663 | 07/12/2021 | Problem changing a tutor for class tomorrow | Resolved | 09/12/2021 | TTS |
397988 | 09/12/2021 | Salma reports she cannot log in to NSPC/TTS and Moodle | Resolved | 09/12/2021 | TTS |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 6th December 2021
Ticket | Date | Subject | Notes | Date Closed | Company |
476008 | 28/04/2021 | Dilemma emails | Auto closed | 07/12/2021 | DC |
711170 | 03/12/2021 | Staff Titles | Auto closed | 11/12/2021 | NSPC |
712000 | 26/11/2021 | Participant(s) in the wrong meeting room ? | Auto Closed | 09/12/2021 | TTS |
891878 | 26/11/2021 | Digby reports Moodle search is not working | Auto closed | 09/12/2021 | NSPC |
357469 | 01/12/2021 | security error from TTS | Auto closed | 09/12/2021 | TTS |
301723 | 30/11/2021 | NEW urgent project: enrolment on annual personal therapy hours modules | Auto closed | 09/12/2021 | NSPC |
929465 | 30/11/2021 | User unable to get into Moodle error code 3 for [email protected] | Auto closed | 08/12/2021 | NSPC |
853016 | 30/11/2021 | RFC - LARA - Amendments to Titles on Access Page | Auto closed | 08/12/2021 | NSPC |
895963 | 29/11/2021 | Lara collateral | Auto closed | 07/12/2021 | NSPC |
936968 | 24/11/2021 | Applications | Auto closed | 07/12/2021 | TTS |
325030 | 29/11/2021 | Staff vs Website roles | Auto closed | 07/12/2021 | NSPC |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.
Weekly Ticket Summary 6th December 2021
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
476008 | 28/04/2021 | Dilemma emails | Resolved | 29/11/2021 | DC |
711170 | 03/12/2021 | Staff Titles | Resolved | 03/12/2021 | NSPC |
712000 | 26/11/2021 | Participant(s) in the wrong meeting room ? | Resolved | 01/12/2021 | TTS |
891878 | 26/11/2021 | Digby reports Moodle search is not working | Resolved | 01/12/2021 | NSPC |
357469 | 01/12/2021 | security error from TTS | Resolved | 01/12/2021 | TTS |
752861 | 30/11/2021 | student applications not coming through in Lara and unable to add fields on application | Answered | Last Response 01/12/2021 | NSPC |
301723 | 30/11/2021 | NEW urgent project: enrolment on annual personal therapy hours modules | Resolved | 03/12/2021 | NSPC |
929465 | 30/11/2021 | User unable to get into Moodle error code 3 for [email protected] | Resolved | 30/11/2021 | NSPC |
853016 | 30/11/2021 | RFC - LARA - Amendments to Titles on Access Page | Resolved | 01/12/2021 | NSPC |
895963 | 29/11/2021 | Lara collateral | Answered | Last Response 29/11/2021 | NSPC |
936968 | 24/11/2021 | Applications | Resolved | 01/12/2021 | TTS |
325030 | 29/11/2021 | Staff vs Website roles | Resolved | 01/12/2021 | NSPC |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 22nd November 2021
Ticket | Date | Subject | Notes | Date Closed | Company |
806818 | 22/10/2021 | Wordpress server updates | Auto Closed | 26/11/2021 | NSPC |
877601 | 12/11/2021 | Simon's class started but some users still could not get in | Auto Closed | 01/12/2021 | TTS |
652525 | 15/11/2021 | moodle problem - user cannot see all of the courses she should have | Auto Closed | 25/11/2021 | NSPC |
388270 | 16/11/2021 | Moodle Error Code 3 for Neil Todd | Auto Closed | 25/11/2021 | NSPC |
809025 | 15/11/2021 | Neil Todd is not able to successfully reset his NSPC site password | Auto Closed | 15/11/2021 | NSPC |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.