Weekly Ticket Summary 20th June 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 01/04/2022 | EA |
369133 | 31/01/2022 | NSPC | Answered | 22/02/2022 | NSPC |
813079 | 28/04/2022 | Beta test results for attendance report | Answered | 11/05/2022 | NSPC |
518424 | 26/05/2022 | Can't remember where forms come from--probably NSPC | Answered | 30/05/2022 | NSPC |
310071 | 24/05/2022 | Survey email recipients (tutors) | In Progress | 14/06/2022 | NSPC |
808846 | 01/06/2022 | Moodle Turnitin Read Only Error | Answered | 13/06/2022 | NSPC |
296727 | 09/06/2022 | Student Missing Module | Resolved | 13/06/2022 | NSPC |
228784 | 10/06/2022 | reports of verification code challenge when signing in to Zoom | Resolved | 15/06/2022 | TTS |
787253 | 13/06/2022 | Unable to access LARA | Customer Reply | 17/06/2022 | NSPC |
572584 | 17/06/2022 | Cannot add photograph to dilemma website | Customer Reply | 18/06/2022 | Dilemma |
831211 | 15/06/2022 | Students not receiving email digest of subscribed forum posts from Moodle | In Progress | 17/06/2022 | NSPC |
106633 | 16/06/2022 | Voices for Europe plug in vulnerability | Resolved | 16/06/2022 | NSPC |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 13th June 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
335947 | 09/05/2022 | Overlapping text in session nuggets when there are a lot of attendees | Auto Closed | 18/06/2022 | TTS |
225333 | 27/05/2022 | Three Wordpress sites have vulnerabilities detected by Plesk AV Software | Auto Closed | 18/06/2022 | NSPC |
457504 | 13/05/2022 | Respondent Surveys sent at incorrect time | Auto Closed | 18/06/2022 | NSPC |
142719 | 09/06/2022 | Sort out a clashed meeting for Nancy HK | Auto Closed | 17/06/2022 | TTS |
752438 | 31/05/2022 | User unable to get in to TTS, passcode invalid | Auto Closed | 15/06/2022 | TTS |
161362 | 07/06/2022 | rediiect domain icecap.org.uk to EA | Auto Closed | 15/06/2022 | EA |
972846 | 01/06/2022 | Eleanor Smith issues logging into NSPC site | Auto Closed | 14/06/2022 | NSPC |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.
Weekly Ticket Summary 13th June 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 01/04/2022 | EA |
369133 | 31/01/2022 | NSPC | Answered | 22/02/2022 | NSPC |
813079 | 28/04/2022 | Beta test results for attendance report | Answered | 11/05/2022 | NSPC |
335947 | 09/05/2022 | Overlapping text in session nuggets when there are a lot of attendees | Resolved | 10/06/2022 | TTS |
518424 | 26/05/2022 | Can't remember where forms come from--probably NSPC | Answered | 30/05/2022 | NSPC |
225333 | 27/05/2022 | Three Wordpress sites have vulnerabilities detected by Plesk AV Software | Resolved | 10/06/2022 | NSPC |
310071 | 24/05/2022 | Survey email recipients (tutors) | Open | 27/05/2022 | NSPC |
808846 | 01/06/2022 | Moodle Turnitin Read Only Error | Answered | 13/06/2022 | NSPC |
296727 | 09/06/2022 | Student Missing Module | Resolved | 13/06/2022 | NSPC |
228784 | 10/06/2022 | reports of verification code challenge when signing in to Zoom | Answered | 13/06/2022 | TTS |
787253 | 13/06/2022 | Unable to access LARA | Answered | 13/06/2022 | NSPC |
457504 | 13/05/2022 | Respondent Surveys sent at incorrect time | Resolved | 10/06/2022 | NSPC |
142719 | 09/06/2022 | Sort out a clashed meeting for Nancy HK | Resolved | 13/06/2022 | TTS |
752438 | 31/05/2022 | User unable to get in to TTS, passcode invalid | Resolved | 07/06/2022 | TTS |
161362 | 07/06/2022 | rediiect domain icecap.org.uk to EA | Resolved | 07/06/2022 | EA |
972846 | 01/06/2022 | Eleanor Smith issues logging into NSPC site | Resolved | 06/06/2022 | NSPC |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 30th May 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
594528 | 20/05/2022 | Surveys - when are they sent / can it be altered | Auto Closed | 31/05/2022 | NSPC |
408861 | 19/05/2022 | Sandbox site | Auto Closed | 04/06/2022 | NSPC |
242290 | 19/05/2022 | Wordpress site(s) require attention - security issues | Auto Closed | 01/06/2022 | NSPC |
212717 | 26/05/2022 | Duplicate collaeral | Auto Closed | 07/06/2022 | NSPC |
818555 | 26/05/2022 | Several Wordpress sites require updates again | Auto Closed | 03/06/2022 | NSPC |
583769 | 24/05/2022 | Lara: Jo molle's email address does not get recognized as valid | Auto Closed | 02/06/2022 | Dilemma |
352359 | 23/05/2022 | Lara/NSPC course data | Auto Closed | 01/06/2022 | NSPC |
846879 | 23/05/2022 | TTS - Check Tutor has access | Auto Closed | 02/06/2022 | TTS |
730980 | 17/05/2022 | NSPC ID cards | Auto Closed | 02/06/2022 | NSPC |
529043 | 23/05/2022 | Missing Application | Auto Closed | 01/06/2022 | NSPC |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.