Weekly Ticket Summary 25th April 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 01/04/2022 | EA |
369133 | 31/01/2022 | NSPC | Answered | 22/02/2022 | NSPC |
818499 | 08/04/2022 | unable to add a user in LARA | Resolved | 19/04/2022 | NSPC |
348755 | 19/04/2022 | Setting up new courses | Resolved | 21/04/2022 | NSPC |
373982 | 12/04/2022 | 2 students not able to upload their files on My NSPC file uploads | Answered | 22/04/2022 | NSPC |
797742 | 25/04/2022 | add extra large zoom | Answered | 25/04/2022 | TTS |
307894 | 26/04/2022 | help - keep getting kicked out | Answered | 26/04/2022 | TTS |
565529 | 25/04/2022 | ioannes email | Open | 25/04/2022 | Dilemma |
361518 | 25/04/2022 | moodle | Open | 25/04/2022 | NSPC |
816812 | 25/04/2022 | problem with the calendar on tts | Open | 25/04/2022 | TTS |
668548 | 19/04/2022 | Duplication of module collateral items listed in student record | Resolved | 26/04/2022 | NSPC |
872104 | 20/04/2022 | Stripe and Xero account codes | Resolved | 25/04/2022 | NSPC |
804854 | 21/04/2022 | Zoom account updates - close unused licenses | Resolved | 22/04/2022 | TTS |
761072 | 21/04/2022 | HTML showing in some sections of the home page | Resolved | 22/04/2022 | Dilema |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 18th March 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
377582 | 01/02/2022 | LARA - NSPC Area Titles | Closed | 19/04/2022 | NSPC |
986622 | 23/02/2022 | unable to change home page | Auto Closed | 22/04/2022 | EA |
874206 | 13/04/2022 | enable translation in Zoom | Auto Closed | 22/04/2022 | TTS |
146935 | 12/04/2022 | User not available to select, no email received | Auto Closed | 21/04/2022 | TTS |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.
Weekly Ticket Summary 18th April 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 01/04/2022 | EA |
369133 | 31/01/2022 | NSPC | Answered | 22/02/2022 | NSPC |
377582 | 01/02/2022 | LARA - NSPC Area Titles | Answered | 08/04/2022 | NSPC |
986622 | 23/02/2022 | unable to change home page | Answered | 18/03/2022 | EA |
818499 | 08/04/2022 | unable to add a user in LARA | Resolved | 19/04/2022 | NSPC |
874206 | 13/04/2022 | enable translation in Zoom | Answered | 14/04/2022 | TTS |
348755 | 19/04/2022 | Setting up new courses | Answered | 19/04/2022 | NSPC |
146935 | 12/04/2022 | User not available to select, no email received | Resolved | 13/04/2022 | TTS |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 11th March 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
556262 | 18/02/2022 | Faculties/ vacancies not finished on NSPC home page | Auto Closed | 14/04/2022 | NSPC |
754794 | 25/02/2022 | Following update, site search does not work | Auto Closed | 12/04/2022 | Dilemma |
744628 | 18/03/2022 | Raised this ticket two weeks ago | Auto Closed | 12/04/2022 | EA |
883376 | 25/03/2022 | PHP warning in the logs | Auto Closed | 12/04/2022 | TTS |
832468 | 29/03/2022 | NSPC Surveys, one survey imported with incorrect 'event' date | Auto Closed | 12/04/2022 | NSPC |
372757 | 04/04/2022 | websites.nspc.org.uk will not load for Digby | Auto Closed | 12/04/2022 | NSPC |
600040 | 31/03/2022
| Email not delivered (DMARC failure ) | Auto Closed | 12/04/2022 | Dilemma |
632088 | 11/04/2022 | Jo is not able to book sessions | Auto Closed | 19/04/2022 | TTS |
224651 | 07/04/2022 | Some sessions don't have the tutor changes | Auto Closed | 15/04/2022 | TTS |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.
Weekly Ticket Summary 11th April 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 01/04/2022 | EA |
369133 | 31/01/2022 | NSPC | Answered | 22/02/2022 | NSPC |
377582 | 01/02/2022 | LARA - NSPC Area Titles | Answered | 08/04/2022 | NSPC |
556262 | 18/02/2022 | Faculties/ vacancies not finished on NSPC home page | Answered | 11/03/2022 | NSPC |
754794 | 25/02/2022 | Following update, site search does not work | Resolved | 05/04/2022 | Dilemma |
986622 | 23/02/2022 | unable to change home page | Answered | 18/03/2022 | EA |
744628 | 18/03/2022 | Raised this ticket two weeks ago | Resolved | 04/04/2022 | EA |
883376 | 25/03/2022 | PHP warning in the logs | Resolved | 04/04/2022 | TTS |
832468 | 29/03/2022 | NSPC Surveys, one survey imported with incorrect 'event' date | Resolved | 04/04/2022 | NSPC |
372757 | 04/04/2022 | websites.nspc.org.uk will not load for Digby | Resolved | 04/04/2022 | NSPC |
600040 | 31/03/2022
| Email not delivered ( DMARC failure ) | Resolved | 04/04/2022 | Dilemma |
632088 | 11/04/2022 | Jo is not able to book sessions | Answered | 11/04/2022 | TTS |
818499 | 08/04/2022 | unable to add a user in LARA | On Hold | 08/04/2022 | NSPC |
224651 | 07/04/2022 | Some sessions don't have the tutor changes | Resolved | 07/04/2022 | TTS |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 4th March 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
533425 | 25/03/2022 | Reporting a Bug | Auto Closed | 06/04/2022 | NSPC |
708053 | 31/03/2022 | trying to edit material on NSPC home page | Auto Closed | 08/04/2022 | NSPC |
195128 | 29/03/2022 | Unable to publish equality questions (student application form) | Auto Closed | 06/04/2022 | NSPC |
Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.
Weekly Ticket Summary 4th April 2022
Status of active tickets
Ticket | Date | Subject | Status | Notes | Company |
859669 | 18/01/2022 | Existential Academy discount / Voucher codes FA Simon Norris | Answered | 01/04/2022 | EA |
369133 | 31/01/2022 | NSPC | Answered | 22/02/2022 | NSPC |
377582 | 01/02/2022 | LARA - NSPC Area Titles | Resolved | 31/03/2022 | NSPC |
556262 | 18/02/2022 | Faculties/ vacancies not finished on NSPC home page | Answered | 11/03/2022 | NSPC |
754794 | 25/02/2022 | Following update, site search does not work | Answered | 01/04/2022 | Dilemma |
986622 | 23/02/2022 | unable to change home page | Answered | 18/03/2022 | EA |
744628 | 18/03/2022 | Raised this ticket two weeks ago | In Progress | 29/03/2022 | EA |
533425 | 25/03/2022 | Reporting a Bug | Resolved | 29/03/2022 | NSPC |
883376 | 25/03/2022 | PHP warning in the logs | Resolved | 04/04/2022 | TTS |
832468 | 29/03/2022 | NSPC Surveys, one survey imported with incorrect 'event' date | Resolved | 04/04/2022 | NSPC |
372757 | 04/04/2022 | websites.nspc.org.uk will not load for Digby | Resolved | 04/04/2022 | NSPC |
600040 | 31/03/2022
| Email not delivered ( DMARC failure ) | Resolved | 04/04/2022 | Dilemma |
708053 | 31/03/2022 | trying to edit material on NSPC home page | Answered | 31/03/2022 | NSPC |
195128 | 29/03/2022 | Unable to publish equality questions (student application form) | Resolved | 30/03/2022 | NSPC |
Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken
Tickets Closed since 28th March 2022
Ticket | Date | Subject | Notes | Date Closed | Company |
623597 | 31/01/2022 | Home page of EA | Auto Closed | 02/04/2022 | EA |
255964 | 16/02/2022 | Dilemma website amendments required | Auto Closed | 02/04/2022 | Dilemma |
392034 | 28/02/2022 | Course plan difference | Auto Closed | 31/03/2022 | NSPC |
455822 | 04/03/2022 | parameters for courses images | Auto Closed | 01/04/2022 | NSPC |
624788 | 18/03/2022 | question re Surveys | Auto Closed | 29/03/2022 | NSPC |
478590 | 21/03/2022 | Word limits on form questions | Auto Closed | 29/03/2022 | NSPC |
056635 | 25/03/2022 | Error messages through yesterday suggest unauthorised access attempt, investigate | Closed | 29/03/2022 | TTS |
661832 | 22/03/2022 | Password reset link expired | Auto Closed | 30/03/2022 |
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Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.