Weekly Ticket Summary 23rd May 2022

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

859669

18/01/2022

Existential Academy discount / Voucher codes FA Simon Norris

Answered

01/04/2022

EA

369133

31/01/2022

NSPC

Answered

22/02/2022

NSPC

813079

28/04/2022

Beta test results for attendance report

Answered

11/05/2022

NSPC

006323

27/04/2022

OpenBiblio broken again and therefore our library catalogue is unavailable

Answered

27/04/2022

Dilemma

263567

16/05/2022

thesis repository NSPC

Answered

16/05/2022

Dilemma

795288

13/05/2022

Respondent Survey error unable to complete survey

Resolved

16/05/2022

NSPC

457504

13/05/2022

Respondent Surveys sent at incorrect time

Resolved

17/05/2022

NSPC

866987

16/05/2022

User reports Error Code 3 when logging into Moodle

Resolved

17/05/2022

NSPC

287785

13/05/2022

Unable to assign admin status

Resolved

16/05/2022

Dilemma

335947

09/05/2022

Overlapping text in session nuggets when there are a lot of attendees

Open

09/05/2022

TTS

594528

20/05/2022

Surveys - when are they sent / can it be altered

Answered

20/05/2022

NSPC

408861

19/05/2022

Sandbox site

Answered

19/05/2022

NSPC

242290

19/05/2022

Wordpress site(s) require attention - security issues

In Progress

19/05/2022

NSPC

454138

18/05/2022

Import ( run cron ) has failed with errors

Resolved

18/05/2022

TTS

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

 

Tickets Closed since 16th May 2022

Ticket

Date

Subject

Notes

Date Closed

Company

736663

29/04/2022

Bug Report

Auto Closed

19/05/2022

NSPC

510069

11/05/2022

Request to check class from Rachael

Auto Closed

20/05/2022

TTS

623675

10/05/2022

Request to set up and check zoom links

Auto Closed

19/05/2022

TTS

702401

10/05/2022

Email no longer active

Auto Closed

18/05/2022

Dilemma

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

 

Weekly Ticket Summary 16th May 2022

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

859669

18/01/2022

Existential Academy discount / Voucher codes FA Simon Norris

Answered

01/04/2022

EA

369133

31/01/2022

NSPC

Answered

22/02/2022

NSPC

736663

29/04/2022

Bug Report

Resolved

17/05/2022

NSPC

813079

28/04/2022

Beta test results for attendance report

Answered

11/05/2022

NSPC

006323

27/04/2022

OpenBiblio broken again and therefore our library catalogue is unavailable

Answered

27/04/2022

Dilemma

263567

16/05/2022

thesis repository NSPC

Answered

16/05/2022

Dilemma

795288

13/05/2022

Respondent Survey error unable to complete survey

Resolved

16/05/2022

NSPC

457504

13/05/2022

Respondent Surveys sent at incorrect time

Resolved

17/05/2022

NSPC

866987

16/05/2022

User reports Error Code 3 when logging into Moodle

On Hold

16/05/2022

NSPC

287785

13/05/2022

Unable to assign admin status

Resolved

16/05/2022

Dilemma

510069

11/05/2022

Request to check class from Rachael

Resolved

12/05/2022

TTS

623675

10/05/2022

Request to set up and check zoom links

Resolved

11/05/2022

TTS

702401

10/05/2022

Email no longer active

Resolved

10/05/2022

Dilemma

335947

09/05/2022

Overlapping text in session nuggets when there are a lot of attendees

Open

09/05/2022

TTS

 

 

 

 

 

 

 

 

 

 

 

 

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

 

Tickets Closed since 9th May 2022

Ticket

Date

Subject

Notes

Date Closed

Company

307894

26/04/2022

help - keep getting kicked out

Closed

09/05/2022

TTS

909823

04/05/2022

Critical Psychopathology classes missing, tutor has now dropped out

Closed

0905/2022

TTS

095336

04/05/2022

sessions missing

Closed

09/05/2022

TTS

383116

04/05/2022

error when adding attendee

Closed

09/05/2022

TTS

790133

04/05/2022

Sessions not showing for Nancy

Closed

09/05/2022

TTS

411407

04/05/2022

LARA not loading

Auto Closed

12/05/2022

NSPC

541009

04/05/2022

Therapy space support

Closed

09/05/2022

TTS

704120

04/05/2022

Aviva reports she cannot log in

Resolved

04/05/2022

NSPC

668021

03/05/2022

Mehrshad reports no supervisions have appeared yet

Closed

09/05/2022

TTS

028143

04/05/2022

Holly Kerr cannot get access to Moodle again

Closed

09/05/2022

NSPC

071070

03/05/2022

Import clash of sessions for Salma

Closed

09/05/2022

TTS

913827

27/04/2022

Access to Moodle - DENIED

Closed

09/05/2022

NSPC

297056

09/05/2022

User does not have any classes showing

Closed

17/05/2022

TTS

876806

07/05/2022

TTS missing links for todays class

Auto Closed

15/05/2022

TTS

089888

06/05/2022

Sessions missing

Closed

09/05/2022

TTS

386929

05/05/2022

Course not listed in Moodle

Closed

09/05/2022

TTS

911020

05/05/2022

Student has been added as a co-host?

Closed

09/05/2022

TTS

569336

05/05/2022

Rachael's session is not showing on her meetings page

Closed

09/05/2022

TTS

021362

04/05/2022

users have no links into the session

Closed

09/05/2022

TTS

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

Weekly Ticket Summary 9th May 2022

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

859669

18/01/2022

Existential Academy discount / Voucher codes FA Simon Norris

Answered

01/04/2022

EA

369133

31/01/2022

NSPC

Answered

22/02/2022

NSPC

307894

26/04/2022

help - keep getting kicked out

Resolved

03/05/2022

TTS

 

 

 

 

 

 

909823

04/05/2022

Critical Psychopathology classes missing, tutor has now dropped out

Resolved

04/05/2022

TTS

095336

04/05/2022

sessions missing

Resolved

04/05/2022

TTS

383116

04/05/2022

error when adding attendee

Resolved

04/05/2022

TTS

790133

04/05/2022

Sessions not showing for Nancy

Resolved

04/05/2022

TTS

411407

04/05/2022

LARA not loading

Resolved

04/05/2022

NSPC

541009

04/05/2022

Therapy space support

Resolved

04/05/2022

TTS

704120

04/05/2022

Aviva reports she cannot log in

Resolved

04/05/2022

NSPC

668021

03/05/2022

Mehrshad reports no supervisions have appeared yet

Resolved

04/05/2022

TTS

028143

04/05/2022

Holly Kerr cannot get access to Moodle again

Resolved

04/05/2022

NSPC

071070

03/05/2022

Import clash of sessions for Salma

Resolved

03/05/2022

TTS

736663

29/04/2022

Bug Report

Customer Reply

05/05/2022

NSPC

813079

28/04/2022

Beta test results for attendance report

Answered

05/05/2022

NSPC

006323

27/04/2022

OpenBiblio broken again and therefore our library catalogue is unavailable

Answered

27/04/2022

Dilemma

913827

27/04/2022

Access to Moodle - DENIED

Resolved

03/05/2022

NSPC

297056

09/05/2022

User does not have any classes showing

Answered

09/05/2022

TTS

876806

07/05/2022

TTS missing links for todays class

Resolved

09/05/2022

TTS

089888

06/05/2022

Sessions missing

Resolved

06/05/2022

TTS

386929

05/05/2022

Course not listed in Moodle

Resolved

05/05/2022

TTS

911020

05/05/2022

Student has been added as a co-host?

Resolved

06/05/2022

TTS

569336

05/05/2022

Rachael's session is not showing on her meetings page

Resolved

05/05/2022

TTS

021362

04/05/2022

users have no links into the session

Resolved

05/05/2022

TTS

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

 

Tickets Closed since 2nd April 2022

Ticket

Date

Subject

Notes

Date Closed

Company

361518

25/04/2022

moodle

Auto Closed

05/05/2022

NSPC

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.

Weekly Ticket Summary 2nd May 2022

Status of active tickets

Ticket

Date

Subject

Status

Notes

Company

859669

18/01/2022

Existential Academy discount / Voucher codes FA Simon Norris

Answered

01/04/2022

EA

369133

31/01/2022

NSPC

Answered

22/02/2022

NSPC

307894

26/04/2022

help - keep getting kicked out

Resolved

03/05/2022

TTS

361518

25/04/2022

moodle

Resolved

04/05/2022

NSPC

909823

04/05/2022

Critical Psychopathology classes missing, tutor has now dropped out

Open

04/05/2022

TTS

095336

04/05/2022

sessions missing

In Progress

04/05/2022

TTS

383116

04/05/2022

error when adding attendee

Resolved

04/05/2022

TTS

790133

04/05/2022

Sessions not showing for Nancy

Open

04/05/2022

TTS

411407

04/05/2022

LARA not loading

Resolved

04/05/2022

NSPC

541009

04/05/2022

Therapy space support

Answered

04/05/2022

TTS

704120

04/05/2022

Aviva reports she cannot log in

Answered

04/05/2022

NSPC

668021

03/05/2022

Mehrshad reports no supervisions have appeared yet

In Progress

04/05/2022

TTS

028143

04/05/2022

Holly Kerr cannot get access to Moodle again

In Progress

04/05/2022

NSPC

071070

03/05/2022

Import clash of sessions for Salma

Resolved

03/05/2022

TTS

736663

29/04/2022

Bug Report

Answered

29/04/2022

NSPC

813079

28/04/2022

Beta test results for attendance report

Customer Reply

28/04/2022

NSPC

006323

27/04/2022

OpenBiblio broken again and therefore our library catalogue is unavailable

Answered

27/04/2022

Dilemma

913827

27/04/2022

Access to Moodle - DENIED

Resolved

03/05/2022

NSPC

Note: Tickets marked as resolved will be automatically closed one week later if no further action is taken

 

Tickets Closed since 25th April 2022

Ticket

Date

Subject

Notes

Date Closed

Company

818499

08/04/2022

unable to add a user in LARA

Auto Closed

27/04/2022

NSPC

348755

19/04/2022

Setting up new courses

Auto Closed

27/04/2022

NSPC

373982

12/04/2022

2 students not able to upload their files on My NSPC file uploads

Auto Closed

30/04/2022

NSPC

797742

25/04/2022

add extra large zoom

Auto Closed

04/05/2022

TTS

565529

25/04/2022

ioannes email

Auto Closed

04/05/2022

Dilemma

816812

25/04/2022

problem with the calendar on tts

Auto Closed

04/05/2022

TTS

668548

19/04/2022

Duplication of module collateral items listed in student record

Auto Closed

03/05/2022

NSPC

872104

20/04/2022

Stripe and Xero account codes

Auto Closed

28/04/2022

NSPC

804854

21/04/2022

Zoom account updates - close unused licenses

Auto Closed

30/04/2022

TTS

761072

21/04/2022

HTML showing in some sections of the home page

Auto Closed

30/04/2022

Dilemma

Note: Tickets marked as ‘Auto Closed’ were resolved 7 days prior to the closure date and closed when no further activity had taken place.